Timeslots

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Overview

• Timeslots divide an event into distinct admission windows, each with its own date/time range, stock, on-sale period, and visibility settings.
• Timeslots are managed from the event dashboard under Manage time slots.
• Timeslot names support translations, allowing localised labels per language. When no name is set, the configured time display format is used instead.
• For seated events, creating a timeslot automatically creates the corresponding seating plan spaces for that slot.
• All timeslot dates respect the event’s timezone and must fall within the event’s start and end dates.

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Use Cases

Timed entry for attractions

A theme park or visitor attraction manages crowd flow by offering timed entry slots — for example, every 30 minutes from 9am to 5pm. Each slot has its own capacity, and the repeat interval generates all slots automatically. Hide when sold out keeps the page clean as slots fill up.

Multi-day festival with day passes

A three-day festival uses daily timeslots so customers purchase entry for specific days. Each day has its own stock, allowing capacity to be managed independently per day.

Guided tours with scheduled departures

Walking tours depart every hour with a fixed group size of 15. Hourly repeating timeslots enforce the group limit per departure. Customers can filter by time of day to find a convenient tour.

Workshops and classes with limited places

A venue runs pottery classes at 10am, 2pm, and 6pm. Each session has a limited number of places. Different ticket types (adult, child) can be created within each timeslot, and the timeslot stock ensures total attendance per session stays within the instructor’s capacity.

Exhibition with optional timed viewing

An exhibition offers timed viewing slots for peak hours but also sells general admission tickets for the full day. Timeslotted tickets manage peak-hour capacity, while non-timeslotted tickets appear under the Whole Event option for visitors who prefer flexible entry.

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Creating Timeslots

Use Create a time slot series from the timeslot management page to generate one or more timeslots.

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Core Fields

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Advanced Options

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Scheduled Events

For events that belong to a schedule, the creation form offers the option to create equivalent timeslots on other upcoming events in the same schedule. Timeslot dates and on-sale dates are adjusted relative to each target event’s dates.

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Limits

Each event has a maximum number of timeslots, controlled by a company setting (default: 30). The creation form displays the remaining capacity and blocks submission if the generated timeslots would exceed it.

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Managing Timeslots

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Admin View

The timeslot management page displays timeslots in a calendar view with weekly and daily pagination. Each timeslot shows:

• Name and display time
• Capacity bar (sold, reserved, remaining)
• Sale status (on sale, off sale, sold out)
• Quick actions: add tickets, toggle sale status, delete

Timeslots can be reordered via drag-and-drop. The sort order determines the display sequence in the shop.

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Editing a Single Timeslot

Open a timeslot from the calendar view to edit its name, dates, stock mode/quantity, on-sale dates, visibility toggles, and assigned sale items.

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Toggling Sale Status

The timeslot list provides a quick toggle to take a timeslot on or off sale without opening the full edit form.

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Bulk Updating

From the edit view, use Edit time slots to apply changes across multiple timeslots. Scope — which timeslots to target:

• Just this time slot
• Time slots within this event
• Time slots within this schedule (if the event belongs to a schedule)

Filters — narrow the target set: When more than 100 matches are found, individual rows are not listed but criteria-based updating is still supported. On-sale dates in bulk updates are adjusted relative to each target timeslot’s existing on-sale dates. If the source or target timeslot does not have on-sale dates, the specified date is applied directly.

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Overwriting from the Event Dashboard

Timeslots can also be edited in bulk from the event dashboard. Select one or more timeslots from the list and click Edit to open the overwrite modal. This presents a blank form — only the fields you modify are applied to the selected timeslots.

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Deleting Timeslots

Deleted timeslots are soft-deleted and can be restored.

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Shop and Box Office Behaviour

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Visibility and Sale State

A timeslot is purchasable when all of the following are true:

1. The event is on sale.
2. The timeslot is within its on-sale period.
3. The timeslot has not ended.
4. There are visible sale items with available stock for the timeslot.

Timeslots that are sold out or off sale appear greyed-out with a Sold Out or Off Sale badge.

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Hide Rules

• Hide when off-sale — removes the timeslot from view when it is outside its sale period or after its end time.
• Hide when out-of-stock — removes the timeslot from view when stock is exhausted.

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Customer Filters

The shop provides a time filter allowing customers to narrow timeslots by time of day (e.g. morning, afternoon, or a specific time).

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Display Format

The event setting Display timeslot controls how timeslot times are rendered to customers: Each timeslot also shows its lowest price when visible in the shop.

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Whole Event Option

If an event has both timeslotted and non-timeslotted sale items, the shop displays a Whole Event pseudo-slot alongside the actual timeslots. This allows customers to purchase items that are not assigned to a specific timeslot.

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Box Office

Box office users can view and interact with timeslots that are hidden or off-sale on the public shop, allowing sales outside the normal visibility rules.

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Stock Rules

• Unlimited — no timeslot-level sales cap is applied.
• Limited — a specific sales cap for the timeslot. Total stock cannot be set below the sum of already sold and reserved quantities; current stock is recalculated as total minus sold and reserved.
• Effective saleability is the minimum of the timeslot’s own stock and the stock of its assigned sale items. Both must have availability for a purchase to succeed.

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Related Constraints

• Timeslotted sale items cannot be associated with sale item groups.
• Tickets assigned to a timeslot use the timeslot’s start and end dates as their validity window.
• If event dates are changed after creating timeslots, the admin flags out-of-bounds timeslots so they can be corrected.

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Related

• Event Management Introduction
• Sale Items Core Concepts
• Sales Periods
• Seating Plans
• Event Scheduling Core Concepts
• Access Control: Validity Dates