Overview
- Team events allow customers to participate as part of a named team or group rather than as individuals.
- The terminology is configurable per event — you can use Team or Group throughout the customer-facing shop. This page uses “team” as the default term, but all behaviour applies equally to “group” when that terminology is selected.
- During checkout, customers choose to create a new team, join an existing team via a code, or enter solo (if permitted).
- The first customer to create a team becomes the team leader. Subsequent customers who join become members.
- Team size can be constrained with minimum and maximum limits, enforced during checkout.
- The Event Teams feature must be enabled for your company.
Teams cannot be enabled for events that have season
tickets. Enabling teams on such an
event is blocked with a validation error.
Configuration
Team settings are configured on the event dashboard under Team Settings (or Group Settings, depending on the selected terminology).Terminology
| Option | Description |
|---|---|
| Teams | All customer-facing labels use “Team” terminology (e.g. “Create a new team”, “Team Settings”, “Team 1”). |
| Groups | All customer-facing labels use “Group” terminology (e.g. “Create a new group”, “Group Settings”, “Group 1”). |
Naming
| Setting | Description |
|---|---|
| Allow custom names | Customers can provide a name when creating a team. When disabled, names are automatically generated (e.g. “Team 1”, “Team 2”). |
| Names must be unique | Enforces that every team name within the event is unique. If a customer enters a name already in use, they are asked to choose another. |
| Names can be edited | Allows the team leader to edit the team name after creation from their account. Only the team leader has this permission. |
Joining & Solo Entry
| Setting | Description |
|---|---|
| Allow join via code | Customers can join an existing team by entering the team’s unique code during checkout. The code is generated automatically when a team is created. |
| Can people enter individually? | When enabled, customers can choose solo participation — they are not required to create or join a team. When disabled, every customer must belong to a team. |
Size Constraints
| Setting | Description |
|---|---|
| Enforce a minimum size | Teams must have at least the specified number of members before the order can be completed. Validated at order completion. |
| Enforce a maximum size | Teams cannot exceed the specified number of members. Validated when items are added to the basket. |
Box office users with the
appropriate permission can bypass minimum and maximum team size validation.
Customer Flow
When a customer adds items for a team-enabled event, a Team Settings step appears during checkout. The options presented depend on the event’s configuration.- Create a Team
- Join a Team
- Solo Entry
The customer creates a new team. If custom names are enabled, they can enter a name — otherwise, a name is automatically generated (e.g. “Team 1”).The customer becomes the team leader for the new team. A unique team code is generated, which can be shared with others to join.
Validation During Checkout
| Scenario | When checked | Error |
|---|---|---|
| Team is full (maximum size reached) | When adding items to basket | ”The team size has been exceeded” |
| Team is below minimum size | When completing the order | ”The team size has not been met” |
| Team name already exists (uniqueness enabled) | When creating or renaming a team | ”The team name must be unique” |
| Invalid team code | When joining a team | ”The team code is invalid” |
Team Roles
Each team member has one of two roles:| Role | Description |
|---|---|
| Leader | The customer who created the team. Can edit the team name (if enabled) and promote other members to leader. Only one leader per team. |
| Member | Customers who joined the team. Cannot edit the team name. Can be promoted to leader by the current leader. |
Team Management
Customers can view and manage their teams from My Account under the Teams (or Groups) section.Team Details
The team details page displays:- The team name and number
- The associated event
- The team code (copyable, for sharing with others to join)
- The member list with names, emails, and roles
- Data capture responses (if configured for the event)
Available Actions
| Action | Who | Description |
|---|---|---|
| Edit team name | Leader | Change the team name. Only available if Names can be edited is enabled. Names are validated against the same rules as during creation (uniqueness, character restrictions). |
| Promote to leader | Leader | Promote a member to team leader. The current leader becomes a member. |
| Copy team code | All members | Copy the team code to share with others. Only useful when Allow join via code is enabled. |
| Email all members | All members | Opens a mailto link addressed to all team members. |
Email Notifications
Order confirmation emails include team details when the order is associated with a team:- If the customer created the team: the email thanks them for creating the team and includes the team name.
- If the customer joined the team: the email thanks them for joining and includes the team name.
- If Allow join via code is enabled: the email includes the team code so it can be shared with others.
Schedule Support
Team settings can be configured on individual events within a schedule. When updating team settings, you can apply the changes to the current event only or mass-update all events in the schedule.Reporting
Team data is available in order reports with the following fields:| Field | Description |
|---|---|
| Team ID | The unique identifier of the team. |
| Team name | The team’s display name. |
| Team role | The member’s role (Leader or Member). |
Differences from Standard Events
Team-enabled events behave the same as standard events in most respects — they support sale items, timeslots, capacity controls, seating plans, and all other event features. The key differences are:- A Team Settings step is added to the checkout flow.
- Order items are associated with a team and assigned a role (leader or member).
- Customers can manage their teams from their account after purchase.
- Team size limits are enforced in addition to standard capacity controls.