Overview
Invoices are issued for platform fees and services. Outstanding invoices can be viewed and paid directly from the admin panel ā either individually or in bulk. Keeping invoices up to date is important, as overdue invoices may lead to restricted account access.
Invoice Types
There are three types of invoice:
| Type | Description | Payable |
|---|
| Invoice | A standard invoice for services or fees | Yes |
| Proforma Invoice | A preliminary invoice or estimate issued before final billing | Yes |
| Credit note | A deduction applied against previous charges | No |
Viewing Invoices
Navigate to the invoices section in the admin panel to see all invoices for your company. The list displays:
- Reference ā the unique invoice number
- Date issued and Due date
- Net, VAT, and Gross amounts
- Status ā whether the invoice has been paid
- Type ā Invoice, Proforma, or Credit note
Urgency Indicators
Invoices are colour-coded to help you identify urgency at a glance:
| Colour | Meaning |
|---|
| Red | Overdue ā the due date has passed |
| Amber | Approaching due date ā payment is due soon |
| No highlight | Not yet due |
Paying Invoices
To pay outstanding invoices:
- Select the invoices you want to pay using the checkboxes next to each one
- A Pay button appears at the top of the page showing the total amount
- Click Pay to proceed to the payment form
- Complete the payment
Once payment is successful, the selected invoices are marked as paid.
Only invoices and proforma invoices can be selected for payment. Credit notes and already-paid invoices have their checkboxes disabled.
Paying Multiple Invoices
You can select multiple invoices to pay them together in a single transaction. The pay button shows the combined total of all selected invoices.
If you have invoices in multiple currencies, totals are grouped by currency and shown separately ā you can only pay invoices in the same currency together.
When a proforma invoice is paid, it is automatically converted to a standard invoice with a new reference number. If the invoice PDF was automatically generated, a new PDF is created to reflect the updated type and reference.
Downloading Invoices
If an invoice has an attached PDF document, a download button appears in the invoice list. Click it to download the invoice file.
If You Have Questions
If you have questions about a specific invoice or need to dispute a charge, contact your reseller. Invoice details ā including the reference number, amounts, and line items ā are visible on the invoice detail page.
