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Documentation Index

Fetch the complete documentation index at: https://docs.nuwebgroup.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Sales channels determine where each item is available for purchase. By default, items are available on all enabled channels. You can restrict individual items to specific channels — for example, making a VIP upgrade available only at the box office, or offering an online-exclusive early bird ticket.

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Available Channels

The platform supports three sales channels:
ChannelDescription
WebYour online ticket shop, accessible to customers via the event URL
Box officeThe point-of-sale interface used by staff for in-person sales
AppSelf-service kiosk devices where customers can purchase directly
The App (kiosk) channel is only available if your company has the kiosk feature enabled. Without it, only Web and Box office are shown as options.

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Configuring Sales Channels

Sales channels are configured per item from the item’s pricing settings. Each available channel is shown as a toggle. To change which channels an item is available on:
  1. Open the item’s settings
  2. In the pricing section, find the sales channel toggles
  3. Toggle each channel on or off
  4. Save your changes
A help message confirms the effect of your selection:
This item will only be available for purchase on the sales channels selected above.
If all sales channels are disabled, the item cannot be purchased anywhere. A warning appears: This item will not be available for purchase until at least one sales channel is enabled.

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Which Item Types Support Sales Channels

Sales channels can be configured on the following item types:
  • Tickets
  • Season tickets
  • Bundles
  • Charity donations
  • Resale fees
  • Fulfilment fees
Other item types are available across all channels and do not have individual channel controls.

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How Sales Channels Filter Items

When a customer or staff member accesses an event, they only see items enabled for their current channel:
ContextChannel applied
Customer browsing the online shopWeb
Staff using the box officeBox office
Customer at a kioskApp
Items hidden from a channel are completely invisible in that context — they do not appear as sold out or unavailable, they simply do not show.

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Bulk Updates

When editing multiple items at once, sales channel changes can be included in the bulk update. Changes apply only to the channels you explicitly modify — channels you do not touch retain their existing settings across all selected items.

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Resale Sales Channels

Resale items have a separate, simplified sales channel setting that controls where resale listings appear. Rather than per-item toggles, this is a single setting that applies to all resale activity:
OptionBehaviour
Shop onlyResale items are only available in the online shop
Shop and box officeResale items are available in both the online shop and at the box office
This is configured in your resale settings rather than on individual items.