# Nuweb Documentation ## Docs - [Changelog](https://docs.nuwebgroup.com/api-reference/changelog.md): Latest updates and changes to the API - [REST API](https://docs.nuwebgroup.com/api-reference/introduction.md): Overview of REST API - [Cash Outs](https://docs.nuwebgroup.com/core-platform/account-balances/cash-outs.md): Withdraw funds from a customer's account balance back to the original payment method used to purchase top ups. - [Self Service Refunds](https://docs.nuwebgroup.com/core-platform/account-balances/self-service-refunds.md): Allow customers to refund eligible orders directly to their account balance from the ticket shop, without needing to contact staff. - [Top Ups](https://docs.nuwebgroup.com/core-platform/account-balances/top-ups.md): Let customers add funds to their account balance by purchasing top-up items through the shop or box office. - [Access Codes](https://docs.nuwebgroup.com/core-platform/basket-codes/access-codes.md): Control who can see and purchase specific items by distributing unique access codes that unlock restricted inventory. - [Discount Codes](https://docs.nuwebgroup.com/core-platform/basket-codes/discount-codes.md): Create and manage discount codes that reduce basket prices through fixed amounts, percentages, conditional offers, or multi-buy promotions. - [External Vouchers](https://docs.nuwebgroup.com/core-platform/basket-codes/external-vouchers.md): Apply third-party voucher discounts during box office checkout using external voucher codes. - [After the Sale](https://docs.nuwebgroup.com/core-platform/box-office/after-the-sale.md): Post-sale actions available in box office mode — including quick sell, printing, order renaming, transfers, refunds, and order modification. - [Checkout Flow](https://docs.nuwebgroup.com/core-platform/box-office/checkout-flow.md): How the box office checkout differs from the public shop — including customer assignment, order source selection, named ticket holders, and confirmation email settings. - [Discounts and Overrides](https://docs.nuwebgroup.com/core-platform/box-office/discounts-and-overrides.md): Apply staff discounts, external voucher codes, and selectively bypass checkout validations during box office sales. - [Entry Points](https://docs.nuwebgroup.com/core-platform/box-office/entry-points.md): Launch box office mode from the admin panel, deep link to specific events or customers, and manage the box office session lifecycle. - [Instant Checkout](https://docs.nuwebgroup.com/core-platform/box-office/instant-checkout.md): Use the instant checkout side panel to complete box office transactions rapidly — with built-in customer search, basket controls, and one-click payment. - [Introduction](https://docs.nuwebgroup.com/core-platform/box-office/introduction.md): Box office mode turns the ticket shop into a staff-operated point of sale, enabling in-person sales with flexible payment options, customer assignment, and streamlined checkout. - [Payment Methods](https://docs.nuwebgroup.com/core-platform/box-office/payment-methods.md): Configure which payment methods are available in box office mode, including card terminals, manual payments, invoices, and how payment methods are ranked by usage. - [Articles](https://docs.nuwebgroup.com/core-platform/cms/articles.md): Create and publish article content organised by type, with rich content blocks, tags, authors, and SEO controls. - [Blocks](https://docs.nuwebgroup.com/core-platform/cms/blocks.md): Configure event blocks, article blocks, and template blocks to compose your CMS pages with dynamic, styled content. - [Forms](https://docs.nuwebgroup.com/core-platform/cms/forms.md): Build custom forms with data capture questions, email recipients, API integrations, and submission reporting. - [Menus](https://docs.nuwebgroup.com/core-platform/cms/menus.md): Build your shop's navigation by creating menu items across header, footer, top bar, logo, and account sidebar regions. - [Pages](https://docs.nuwebgroup.com/core-platform/cms/pages.md): Build custom landing pages for your ticket shop using composable content blocks, flexible header layouts, and SEO controls. - [Theme & Branding](https://docs.nuwebgroup.com/core-platform/cms/theme-and-branding.md): Control your shop's visual identity — colours, logos, fonts, buttons, footer layout, menu styling, default images, and announcements. - [Website Text](https://docs.nuwebgroup.com/core-platform/cms/website-text.md): Override the default text shown throughout your shop — globally or scoped to specific events, schedules, or customer groups. - [Audit Logs](https://docs.nuwebgroup.com/core-platform/core/audit-logs.md): Track who changed what and when across the platform, with filterable logs available in both the admin and hub areas. - [SEO & Sharing](https://docs.nuwebgroup.com/core-platform/core/seo.md): Control how your events, articles, and pages appear in search results and when shared on social media. - [Supported Currencies](https://docs.nuwebgroup.com/core-platform/core/supported-currencies.md): The currencies available on the platform and how multi-currency support works for pricing, checkout, and reporting. - [Timezones](https://docs.nuwebgroup.com/core-platform/core/timezones.md): Understand how the platform handles timezones for events, timeslots, sale periods, and customer-facing displays. - [Translations](https://docs.nuwebgroup.com/core-platform/core/translations.md): Deliver a fully localised experience by translating content fields, customising platform text, and managing language-specific images. - [Customer Groups](https://docs.nuwebgroup.com/core-platform/customer-management/customer-groups.md): Segment customers into manual or automatic groups to control access to sale items and discount codes, with time-limited membership and welcome emails. - [Managing Customers](https://docs.nuwebgroup.com/core-platform/customer-management/managing-customers.md): Find, view, and edit customer profiles from the admin area — including personal details, order history, account balances, and data capture responses. - [Merging Customers](https://docs.nuwebgroup.com/core-platform/customer-management/merging-customers.md): Consolidate duplicate customer records into a single profile, preserving all orders, tickets, account balances, and linked activity. - [Assigning Questions](https://docs.nuwebgroup.com/core-platform/data-capture/assigning-questions.md): Control where and when data capture questions appear during checkout, registration, and forms. - [Internal Questions](https://docs.nuwebgroup.com/core-platform/data-capture/internal-questions.md): Create and manage event codes and staff-only data capture questions. - [Introduction](https://docs.nuwebgroup.com/core-platform/data-capture/introduction.md): Collect structured information from customers during checkout, registration, and form submissions. - [Managing Questions](https://docs.nuwebgroup.com/core-platform/data-capture/managing-questions.md): Create, configure, and organise reusable data capture questions in your question library. - [Import Types](https://docs.nuwebgroup.com/core-platform/data-imports/import-types.md): Field reference, settings, and guidance for each available data import type. - [Data Imports](https://docs.nuwebgroup.com/core-platform/data-imports/overview.md): Bulk import data from external systems into the platform using CSV files. - [Custom Currencies](https://docs.nuwebgroup.com/core-platform/epos/custom-currencies.md): Create token-based currencies for cashless EPOS transactions at events and venues. - [EPOS](https://docs.nuwebgroup.com/core-platform/epos/overview.md): Sell physical products at events and venues using a mobile point-of-sale system with support for card, cash, and account balance payments. - [Shops & Products](https://docs.nuwebgroup.com/core-platform/epos/shops-products-users.md): Create and manage EPOS shops, add products with pricing and stock settings, and assign staff to each selling location. - [Access Control](https://docs.nuwebgroup.com/core-platform/event-management/access-control.md): Manage event entry by scanning attendees into configurable zones using the mobile app or admin panel. - [Capacity Controls](https://docs.nuwebgroup.com/core-platform/event-management/capacity-controls.md): Central reference for how capacity and availability are controlled across events, timeslots, sale items, seating plans, and inventory. - [Copying Events](https://docs.nuwebgroup.com/core-platform/event-management/copying-events.md): Create new events by copying existing ones, with control over what gets duplicated. - [Deferred Ticket Downloads](https://docs.nuwebgroup.com/core-platform/event-management/deferred-downloads.md): Control when customers can download their tickets by withholding downloads until a set time before the event starts. - [Event Approvals](https://docs.nuwebgroup.com/core-platform/event-management/event-approvals.md): Control which events can be published by requiring approval from designated users before events go live. - [Event Cancellations](https://docs.nuwebgroup.com/core-platform/event-management/event-cancellations.md): How to cancel events and manage the impact on orders, refunds, and event visibility. - [Cover Sheets](https://docs.nuwebgroup.com/core-platform/event-management/event-media/cover-sheets.md): Add cover pages with recipient addresses and event details to PDF downloads — designed for postal ticket delivery from the box office. - [Custom PDFs](https://docs.nuwebgroup.com/core-platform/event-management/event-media/custom-pdfs.md): Design branded PDF tickets, products, and vouchers using the template designer with dynamic fields, custom layouts, and flexible paper sizes. - [Mobile Wallets](https://docs.nuwebgroup.com/core-platform/event-management/event-media/mobile-wallets.md): Create mobile wallet designs and digital passes so customers can access their tickets from Apple Wallet, Samsung Wallet, or a web-based digital pass. - [Event Media](https://docs.nuwebgroup.com/core-platform/event-management/event-media/overview.md): Customise how tickets, products, and vouchers appear when customers download PDFs or add passes to their Apple Wallet. - [Event Page Customisations](https://docs.nuwebgroup.com/core-platform/event-management/event-page-customisations.md): Customise how your event pages appear to customers, including images, content blocks, and display settings. - [Event Tags](https://docs.nuwebgroup.com/core-platform/event-management/event-tags.md): Organise and filter events using tags and tag categories. - [Group & Team Events](https://docs.nuwebgroup.com/core-platform/event-management/group-team-events.md): How to enable team or group entries for events, allowing customers to create, join, and manage teams during checkout. - [Overview](https://docs.nuwebgroup.com/core-platform/event-management/introduction.md): Overview of events, the central entity in the platform for managing ticket sales, access control, and attendee experiences. - [Item Transfers](https://docs.nuwebgroup.com/core-platform/event-management/item-transfers.md): How customers and admins can transfer purchased items between users, including sharing during checkout, post-purchase transfers, and compulsory sharing. - [Lead Capture](https://docs.nuwebgroup.com/core-platform/event-management/lead-capture.md): Let exhibitors collect attendee details at your event by scanning tickets with the access control app. - [Named Ticket Holders](https://docs.nuwebgroup.com/core-platform/event-management/named-ticket-holders.md): Attach attendee names to tickets without transferring ownership, for identity verification and access control. - [NFC Pairing](https://docs.nuwebgroup.com/core-platform/event-management/nfc-pairing.md): Link physical NFC wristbands or tags to tickets so attendees can tap for entry instead of scanning a QR code. - [Online Events](https://docs.nuwebgroup.com/core-platform/event-management/online-events.md): How to create and manage online (virtual) and hybrid events with live streaming support. - [Sale Item Groups](https://docs.nuwebgroup.com/core-platform/event-management/sale-item-groups.md): Organise tickets into collapsible groups on the event page with independent stock limits, sale periods, and display controls. - [Sales Periods](https://docs.nuwebgroup.com/core-platform/event-management/sales-periods.md): Define presale and general sale windows for events, controlling when tickets become available and dynamically updating event page content. - [Schedules](https://docs.nuwebgroup.com/core-platform/event-management/schedules.md): Introduction to event schedules and how they work. - [Seated Events](https://docs.nuwebgroup.com/core-platform/event-management/seated-events.md): Attach a seating plan to an event, sync event-level data, and configure seat selection, best available seats, and space management. - [Secure Barcodes](https://docs.nuwebgroup.com/core-platform/event-management/secure-barcodes.md): Replace static QR codes with dynamic barcodes that rotate over time, preventing ticket fraud from screenshots and barcode sharing. - [Timeslots](https://docs.nuwebgroup.com/core-platform/event-management/timeslots.md): Split events into specific admission windows with independent stock, on-sale rules, and visibility controls. - [Venues](https://docs.nuwebgroup.com/core-platform/event-management/venues.md): Manage physical locations for events, including address details, maps, seating plan associations, and event media defaults. - [All-In Pricing](https://docs.nuwebgroup.com/core-platform/fees/all-in-pricing.md): Show customers the full price of an item — including applicable fees and taxes — everywhere in the shop, from browsing through to checkout. - [Default System Fees](https://docs.nuwebgroup.com/core-platform/fees/default-system-fees.md): Understand the processing fee and platform fee that are automatically applied to all sales, and how to control their visibility to customers. - [Fulfilment Fees](https://docs.nuwebgroup.com/core-platform/fees/fulfilment-fees.md): Create delivery fees for different fulfilment methods, giving customers a choice of how they receive their purchases at checkout. - [Sale Item Fees](https://docs.nuwebgroup.com/core-platform/fees/sale-item-fees.md): Create custom fees that are automatically applied to customer orders at company level or event level, with control over pricing, application rules, and display. - [Going Live](https://docs.nuwebgroup.com/core-platform/get-started/going-live.md): Switch your account from demo mode to live mode to start accepting real payments and receiving revenue. - [Introduction](https://docs.nuwebgroup.com/core-platform/get-started/introduction.md): Key concepts, system structure, and navigating the docs. - [Trial Periods](https://docs.nuwebgroup.com/core-platform/get-started/trial-periods.md): How trial accounts work, what happens when they expire, and how to get your account activated. - [Company Switching](https://docs.nuwebgroup.com/core-platform/information/company-switching.md): How to switch between companies you have access to in the admin panel. - [Paying Invoices](https://docs.nuwebgroup.com/core-platform/information/paying-invoices.md): How to view and pay outstanding platform invoices from the admin panel. - [Sales Channels](https://docs.nuwebgroup.com/core-platform/information/sales-channels.md): Control where your items are available for purchase — on the web, at the box office, or via kiosk. - [DTCM](https://docs.nuwebgroup.com/core-platform/integrations/dtcm.md): Synchronise events, seating plans, and orders with the Dubai Tourism and Commerce Marketing (DTCM) system for regulatory compliance. - [Dynamic Pricing](https://docs.nuwebgroup.com/core-platform/integrations/dynamic-pricing.md): Automatically adjust ticket prices in real time based on demand using configurable pricing models, min/max boundaries, and per-ticket controls. - [Google Tag Manager](https://docs.nuwebgroup.com/core-platform/integrations/google-tag-manager.md): Track analytics and e-commerce events across the shop and admin using Google Tag Manager containers. - [JustGiving](https://docs.nuwebgroup.com/core-platform/integrations/justgiving.md): Enable event attendees to create fundraising pages on JustGiving directly from their order. - [Stay22](https://docs.nuwebgroup.com/core-platform/integrations/stay22.md): Help customers find nearby accommodation by embedding a Stay22 hotel map on event pages, the order success page, and confirmation emails. - [Számlázz.hu](https://docs.nuwebgroup.com/core-platform/integrations/szamlazz.md): Generate tax-compliant invoices and receipts for Hungarian transactions through the Számlázz.hu invoicing service. - [Tracking and Analytics](https://docs.nuwebgroup.com/core-platform/integrations/tracking-and-analytics.md): Set up Google Tag Manager at company level and configure per-event tracking pixels for Meta, Spotify, TikTok, and X to measure conversions across the checkout funnel. - [Vatstack](https://docs.nuwebgroup.com/core-platform/integrations/vatstack.md): Validate customer VAT numbers during checkout to support reverse charge for B2B transactions. - [XE Exchange Rates](https://docs.nuwebgroup.com/core-platform/integrations/xe-exchange-rates.md): Automatically synchronise secondary currency pricing using live exchange rates from XE. - [Customising Emails](https://docs.nuwebgroup.com/core-platform/notifications/customising-emails.md): Change the subject lines, body text, and formatting of the emails the platform sends using the website text manager. - [Email Logs](https://docs.nuwebgroup.com/core-platform/notifications/email-logs.md): Track every email the platform sends with delivery statuses, recipient details, and email content previews. - [Email Settings](https://docs.nuwebgroup.com/core-platform/notifications/email-settings.md): Configure which emails are sent, who they come from, and how automatic reminders work. - [Email Types](https://docs.nuwebgroup.com/core-platform/notifications/email-types.md): A complete reference of every email the platform sends, when it is triggered, and who receives it. - [Overview](https://docs.nuwebgroup.com/core-platform/notifications/overview.md): Understand how the platform sends email notifications to customers, staff, and system administrators. - [Sending Emails](https://docs.nuwebgroup.com/core-platform/notifications/sending-emails.md): Send emails to attendees in bulk from the event dashboard, or resend individual emails from order pages. - [Core Concepts](https://docs.nuwebgroup.com/core-platform/order-management/core-concepts.md): Understand order lifecycle, statuses, and how to find and manage orders across admin and customer accounts. - [Order Modifications](https://docs.nuwebgroup.com/core-platform/order-management/order-modifications.md): How to edit paid orders after checkout in Shop and Box Office. - [Rebooking](https://docs.nuwebgroup.com/core-platform/order-management/rebooking.md): How to move orders to a different date within the same schedule, for both staff and customers. - [Refunds & Cancellations](https://docs.nuwebgroup.com/core-platform/order-management/refunds-and-cancellations.md): How to refund or cancel order items through admin, customer self-service, or bulk operations. - [Transfers & Sharing](https://docs.nuwebgroup.com/core-platform/order-management/transfers-and-sharing.md): How to transfer individual items to other people, or distribute items in bulk using shareable codes. - [Deposit Payments](https://docs.nuwebgroup.com/core-platform/payments/deposit-payments.md): Allow customers to pay a percentage of their order up front and settle the remaining balance before a deadline. - [Instant Access Orders](https://docs.nuwebgroup.com/core-platform/payments/instant-access-orders.md): Let customers who pay by invoice access their tickets and downloadable items immediately, before the invoice is paid. - [Introduction](https://docs.nuwebgroup.com/core-platform/payments/introduction.md): How payments work across your ticket shop and box office, from gateway setup to checkout completion. - [Invoice Payments](https://docs.nuwebgroup.com/core-platform/payments/invoice-payments.md): Allow orders to be confirmed without immediate payment by providing customers with payment instructions to settle later. - [Payment Lifecycle](https://docs.nuwebgroup.com/core-platform/payments/payment-lifecycle.md): How orders move through statuses from checkout to completion, including immediate, deferred, and deposit payment flows. - [Payment Processors](https://docs.nuwebgroup.com/core-platform/payments/payment-processors.md): Connect and configure payment gateways to process card payments and other online payment methods across your ticket shop and box office. - [Split Payments](https://docs.nuwebgroup.com/core-platform/payments/split-payments.md): Process a single order using multiple payment methods, splitting the total across different payment types. - [Alternative Providers](https://docs.nuwebgroup.com/core-platform/refund-protection/alternative-providers.md): Configure manual refund protection fees that give you full control over pricing and terms — either as a self-managed protection service or as a way to integrate with third-party providers outside of Protect Group. - [Protect Group](https://docs.nuwebgroup.com/core-platform/refund-protection/protect-group.md): Offer customers refund protection at checkout through the Protect Group integration, an external insurance provider that handles claims and payouts automatically. - [Custom Reports & Widgets](https://docs.nuwebgroup.com/core-platform/reporting/custom-reports.md): Save tailored report configurations and build visual dashboards with chart widgets. - [Data Endpoints](https://docs.nuwebgroup.com/core-platform/reporting/data-endpoints.md): Automatically deliver scheduled reports to external storage locations like Amazon S3. - [Report Reference](https://docs.nuwebgroup.com/core-platform/reporting/default-reports.md): Complete field, filter, grouping, and interval reference for every report type. - [Reporting Overview](https://docs.nuwebgroup.com/core-platform/reporting/fundamentals.md): Extract, analyse, and share operational data across events, orders, customers, and finances using configurable reports. - [Scheduled Reports & Delivery](https://docs.nuwebgroup.com/core-platform/reporting/scheduled-reports.md): Automate report generation and delivery via email, data endpoints, or both — on a daily, weekly, monthly, or hourly schedule. - [Using Reports](https://docs.nuwebgroup.com/core-platform/reporting/using-reports.md): View, filter, group, sort, and export report data using the report interface. - [Resale Configuration](https://docs.nuwebgroup.com/core-platform/resale/configuration.md): Configure primary resale settings at company, event, and sale item level to control pricing, time windows, payouts, and fees. - [Primary Resale](https://docs.nuwebgroup.com/core-platform/resale/introduction.md): Give customers a safe, controlled way to resell their tickets through a verified marketplace built into your shop. - [Resale Fees](https://docs.nuwebgroup.com/core-platform/resale/resale-fees.md): Create and manage fees that are applied to resale transactions, at company or event level. - [Selling and Buying](https://docs.nuwebgroup.com/core-platform/resale/selling-and-buying.md): How customers list items for resale through the verified marketplace, how buyers purchase them, and how admins manage listings. - [Add-Ons](https://docs.nuwebgroup.com/core-platform/sale-items/add-ons.md): Attach supplementary items to tickets and bundles that customers can purchase during checkout. - [Bundles](https://docs.nuwebgroup.com/core-platform/sale-items/bundles.md): Group multiple items together so they are purchased as a single unit. - [Core Concepts](https://docs.nuwebgroup.com/core-platform/sale-items/core-concepts.md): Understand the fundamentals of sale items — the purchasable entities that make up your event. - [Donations](https://docs.nuwebgroup.com/core-platform/sale-items/donations.md): Accept charitable donations alongside event purchases, with optional Gift Aid and suggested donation amounts. - [Gift Vouchers](https://docs.nuwebgroup.com/core-platform/sale-items/gift-vouchers.md): Sell monetary vouchers that customers redeem into their account balance for future purchases. - [Guest Lists](https://docs.nuwebgroup.com/core-platform/sale-items/guest-lists.md): Create signup-based items where customers register for entry and payment is deferred until after approval. - [Item Approvals](https://docs.nuwebgroup.com/core-platform/sale-items/item-approvals.md): Require manual approval of purchased items before orders are confirmed or payment is taken. - [Pricing History](https://docs.nuwebgroup.com/core-platform/sale-items/pricing-history.md): View a timeline of every price change for a ticket type, including who or what changed it and which sales channel and currency the change applied to. - [Season Tickets](https://docs.nuwebgroup.com/core-platform/sale-items/season-tickets.md): Sell a single item that grants access to every event in a schedule, with optional guaranteed seating across the entire run. - [Editor](https://docs.nuwebgroup.com/core-platform/seating-plans/editor.md): Deep reference for all seating plan editor tooling, including drawing, labels, scoring, and object configuration. - [Holds](https://docs.nuwebgroup.com/core-platform/seating-plans/holds.md): Create and manage seating plan holds to control who can sell restricted spaces. - [Introduction](https://docs.nuwebgroup.com/core-platform/seating-plans/introduction.md): Create, manage, and maintain reusable seating plans for your venues. - [Revisions](https://docs.nuwebgroup.com/core-platform/seating-plans/revisions.md): Understand how seating plan revisions are created and how they are applied to events. - [Two-Factor Authentication](https://docs.nuwebgroup.com/core-platform/system-access/mfa.md): Add a second verification step to user sign-in with an authenticator app for stronger account security. - [Roles & Permissions](https://docs.nuwebgroup.com/core-platform/system-access/roles-and-permissions.md): Control what users can do by assigning roles that bundle permissions together, with optional fine-tuning through direct abilities. - [Users](https://docs.nuwebgroup.com/core-platform/system-access/users.md): Add, manage, and control access for users who work in your company's admin area. - [Visibility Groups](https://docs.nuwebgroup.com/core-platform/system-access/visibility-groups.md): Control which events, venues, and other data users can see without changing their permissions. - [Advanced Tax Settings](https://docs.nuwebgroup.com/core-platform/tax/advanced-tax-settings.md): Configure how tax is calculated on orders, collect VAT numbers at checkout, and manage tax receipt emails. - [Conditional Tax Bands](https://docs.nuwebgroup.com/core-platform/tax/conditional-tax-bands.md): Apply different tax rates based on where your customers are located, using country classifications to determine the correct tax at checkout. - [Pricing Display](https://docs.nuwebgroup.com/core-platform/tax/pricing-display.md): Control whether prices are entered and displayed including or excluding tax. - [Tax Bands](https://docs.nuwebgroup.com/core-platform/tax/tax-bands.md): Define named tax rates that can be applied to sale items and fees, enabling tax invoices and accurate tax reporting. - [Accessibility](https://docs.nuwebgroup.com/core-platform/technical/accessibility.md): How the platform supports accessible navigation, screen readers, keyboard interaction, and inclusive design. - [Basket Links](https://docs.nuwebgroup.com/core-platform/technical/basket-links.md): Let external systems create pre-populated baskets via the API and generate secure links for customers to complete checkout. - [Browser Support](https://docs.nuwebgroup.com/core-platform/technical/browser-support.md): Which browsers are supported, what happens with unsupported browsers, and browser-specific considerations. - [Caching](https://docs.nuwebgroup.com/core-platform/technical/caching.md): How the platform uses caching to deliver fast page loads, and how to manage data freshness. - [Website Integration](https://docs.nuwebgroup.com/core-platform/technical/iframe-embeds.md): Embed your event pages and checkout flow directly on external websites using the platform's embedding tools. - [Sessions & Cookies](https://docs.nuwebgroup.com/core-platform/technical/sessions.md): How user sessions are managed, basket timeout behaviour, and cookie usage across the platform. - [Webhooks](https://docs.nuwebgroup.com/core-platform/technical/webhooks.md): Receive real-time HTTP notifications when key events occur on the platform, such as order completions, check-ins, and refunds. - [Basket](https://docs.nuwebgroup.com/core-platform/ticket-shop/basket.md): Understand how the ticket shop basket reserves items, manages timeouts, and offers discount and access code entry before checkout. - [Browsing & Search](https://docs.nuwebgroup.com/core-platform/ticket-shop/browsing-and-search.md): Configure how customers discover events on the browse page — search, filters, sorting, display views, and event card presentation. - [Checkout](https://docs.nuwebgroup.com/core-platform/ticket-shop/checkout.md): Understand the multi-step checkout flow that guides customers from their basket to a completed order, including guest checkout, data collection, and payment. - [Customer Accounts](https://docs.nuwebgroup.com/core-platform/ticket-shop/customer-accounts.md): Understand how customers register, sign in, and use their accounts in the ticket shop to view orders, manage profiles, track balances, and complete purchases faster. - [Homepage](https://docs.nuwebgroup.com/core-platform/ticket-shop/homepage.md): Configure the landing page customers see when they visit your ticket shop, using headers, content blocks, and custom content. - [Shop Settings](https://docs.nuwebgroup.com/core-platform/ticket-shop/shop-settings.md): Configure the environment-level settings that shape the overall ticket shop experience, from traffic management and cookie consent to SEO and date formatting. - [Waiting Rooms](https://docs.nuwebgroup.com/core-platform/ticket-shop/waiting-rooms.md): A virtual queuing system that manages high traffic during popular on-sales by giving every customer a fair place in line. - [API Device Management](https://docs.nuwebgroup.com/core-platform/utilities/api-device-management.md): View and control devices that connect to the platform via the API, including blocking compromised or unwanted devices. - [API Token Management](https://docs.nuwebgroup.com/core-platform/utilities/api-token-management.md): Create and manage personal access tokens for authenticating third-party integrations with the platform API. - [Bulk Editing](https://docs.nuwebgroup.com/core-platform/utilities/bulk-editing.md): Apply changes across many timeslots, events, or orders at once instead of updating records one by one. - [Company Settings](https://docs.nuwebgroup.com/core-platform/utilities/company-settings.md): Configure basket behaviour, checkout options, pricing, payments, transfers, notifications, and branding across admin, shop, and box office. - [Custom URLs](https://docs.nuwebgroup.com/core-platform/utilities/custom-urls.md): Serve your ticket shop from a branded domain with support for language-specific URLs and automatic redirects. - [Date & Time Formatting](https://docs.nuwebgroup.com/core-platform/utilities/date-formatting.md): Control how dates, times, and timezone information are displayed across your admin and customer-facing shop. - [Global Search](https://docs.nuwebgroup.com/core-platform/utilities/global-search.md): Quickly find events, orders, customers, and other records from anywhere in the admin using keyboard-driven global search. - [Sales Dashboards](https://docs.nuwebgroup.com/core-platform/utilities/sales-dashboards.md): Monitor real-time sales activity, capacity, and customer behaviour across your events with live, widget-driven dashboards. - [System Defaults](https://docs.nuwebgroup.com/core-platform/utilities/system-defaults.md): Create reusable default configurations for sale items to speed up setup and enforce consistency across your team. - [WYSIWYG Editor](https://docs.nuwebgroup.com/core-platform/utilities/wysiwyg.md): A rich text editor used throughout the platform for formatting content with text styles, images, videos, tables, and more. - [Event Information](https://docs.nuwebgroup.com/mobile-apps/access-control-pro/event-information.md): The event dashboard, attendee lists, and guest list management. - [Introduction](https://docs.nuwebgroup.com/mobile-apps/access-control-pro/introduction.md): High-speed ticket validation and entry management for live events. - [Scanning and Admission](https://docs.nuwebgroup.com/mobile-apps/access-control-pro/scanning-and-admission.md): How to scan tickets, understand scan results, and admit attendees. - [Settings and Hardware](https://docs.nuwebgroup.com/mobile-apps/access-control-pro/settings-and-hardware.md): App settings, NFC pairing, badge printing, and hardware scanner support. - [Zone Access](https://docs.nuwebgroup.com/mobile-apps/access-control-pro/zone-access.md): Managing zone-level entry, in/out scanning, and zone statistics. - [Introduction](https://docs.nuwebgroup.com/mobile-apps/box-office-pro/introduction.md): On-the-door ticket sales and reservation management from an Android device. - [Orders and After the Sale](https://docs.nuwebgroup.com/mobile-apps/box-office-pro/orders-and-after-the-sale.md): View order history, process refunds, check in tickets, pair NFC wristbands, and print receipts. - [Payments](https://docs.nuwebgroup.com/mobile-apps/box-office-pro/payments.md): Process orders using cash, card, Stripe Terminal, or split payments across multiple methods. - [Selecting Tickets](https://docs.nuwebgroup.com/mobile-apps/box-office-pro/selecting-tickets.md): Browse timeslots, choose seats from a seating plan, add items to the basket, apply discount codes, and assign customer details. - [Settings and Hardware](https://docs.nuwebgroup.com/mobile-apps/box-office-pro/settings-and-hardware.md): Configure payment methods, connect Stripe readers, enable kiosk mode, set up receipt printing, and manage app preferences. - [Introduction](https://docs.nuwebgroup.com/mobile-apps/epos-pro/introduction.md): Sell products, process payments, manage top-ups, and handle cash-outs at events and venues. - [Selling Products](https://docs.nuwebgroup.com/mobile-apps/epos-pro/selling-products.md): Select products, build a basket, choose a payment method, and complete sales using the EPOS Pro app. - [Settings and Hardware](https://docs.nuwebgroup.com/mobile-apps/epos-pro/settings-and-hardware.md): Configure payment methods, connect card readers and NFC devices, set up receipt printing, and manage app preferences. - [Top-Ups and Cash Out](https://docs.nuwebgroup.com/mobile-apps/epos-pro/topups-and-cashout.md): Add credit to customer accounts via top-ups and process balance withdrawals via cash-out. - [Transactions and Reports](https://docs.nuwebgroup.com/mobile-apps/epos-pro/transactions-and-reports.md): View transaction history, process refunds, collect purchased products, and review sales reports. - [Introduction](https://docs.nuwebgroup.com/mobile-apps/get-started/introduction.md): Overview of the mobile application suite for on-site event operations. - [2021 Updates](https://docs.nuwebgroup.com/releases/2021.md): Release history for 2021 - [2021 Mobile Updates](https://docs.nuwebgroup.com/releases/2021-mobile.md): Mobile app release history for 2021 - [2022 Updates](https://docs.nuwebgroup.com/releases/2022.md): Release history for 2022 - [2022 Mobile Updates](https://docs.nuwebgroup.com/releases/2022-mobile.md): Mobile app release history for 2022 - [2023 Updates](https://docs.nuwebgroup.com/releases/2023.md): Release history for 2023 - [2023 Mobile Updates](https://docs.nuwebgroup.com/releases/2023-mobile.md): Mobile app release history for 2023 - [2024 Updates](https://docs.nuwebgroup.com/releases/2024.md): Release history for 2024 - [2024 Mobile Updates](https://docs.nuwebgroup.com/releases/2024-mobile.md): Mobile app release history for 2024 - [Release Notes](https://docs.nuwebgroup.com/releases/index.md): Latest product updates from 2025/2026 - [Mobile App Updates](https://docs.nuwebgroup.com/releases/mobile.md): Latest mobile app updates from 2025/2026 - [Changelog](https://docs.nuwebgroup.com/webhook-reference/changelog.md): Latest updates and changes to the API - [Webhooks](https://docs.nuwebgroup.com/webhook-reference/introduction.md): Overview of Webhooks ## OpenAPI Specs - [openapi](https://docs.nuwebgroup.com/api-reference/openapi.json) ## Optional - [Blog](https://www.nuwebgroup.com/blog)