Overview
A schedule is a group of related events. Schedules enable:
- Grouping events for display on a dedicated schedule listing page
- Allowing customers to browse dates via a calendar interface
- Selling season tickets that grant access to all events in the schedule
Schedules can be created in two ways:
- Linking standalone events — Attach multiple separate events together into a schedule
- Creating repeating events — Turn a single event into a repeating series
These approaches can be combined: standalone events can be attached to existing repeating series and vice versa.
Removing Events from a Schedule
Individual events can be removed from a schedule (unscheduled), reverting them to standalone events. If a schedule is reduced to fewer than two events, the schedule is automatically deleted.
Schedule Types
Every schedule has a type that determines how events are displayed to customers:
| Type | Description | Use Case |
|---|
| Mixed events | Events are related but unique. A dedicated schedule listing page displays all events, allowing customers to navigate between dates. | Theatre productions with different shows, festival days with different lineups |
| Repeating events | Events are identical. A schedule calendar appears in the ticket selection modal, letting customers browse available dates from any event page. | Weekly classes, recurring tours, regular performances |
Mixed event schedules always have a listing page. Repeating event schedules
can optionally enable a listing page.
Schedule Listing Page
The schedule listing page is a customer-facing page that displays all events in the schedule.
Profile Settings
| Field | Description |
|---|
| Heading text | The title displayed at the top of the schedule listing page |
| Description | Rich text content for the schedule listing page body |
| Enable listing dates | When enabled, the schedule’s overall start and end dates appear in the page header |
| Default list style | The initial view when customers land on the page: List view or Calendar view. Customers can switch between views after loading. |
| Image | Description |
|---|
| Schedule thumbnail image | Shown on listing pages and search results when recurring events are grouped together. When events aren’t grouped, individual event thumbnails are used instead. |
| Schedule header image | Displayed at the top of the schedule listing page |
| Show header image full width | When enabled, the header image spans the full width of the screen |
SEO & Social Sharing
| Field | Description |
|---|
| Meta title | The title shown when the schedule is shared on social media or appears in search results |
| Meta description | The description shown when shared externally |
| Meta image | The image shown in social media previews. Inherits from the header image if not set. |
Rebooking Settings (Legacy)
This is a legacy feature. For flexible order modifications that aren’t
restricted to schedules, see Order
Modifications. | Setting | Description |
|---|
| Allow staff rebooking | Admins can move existing orders to a new date within this schedule via box office |
| Staff rebooking cutoff | Number of days before an event starts when staff can no longer rebook. Set to 0 to allow rebooking right up to the event. |
| Allow customer rebooking | Customers can move their orders to a new date via their My Account section |
| Customer rebooking cutoff | Number of days before an event starts when customers can no longer rebook |
Season Ticket Label
For schedules that offer season tickets, you can customise the badge text displayed during checkout. By default, this shows “Season ticket”.
Schedule Groups
Schedule groups (also called sub-schedules) allow you to organise and subdivide larger schedules into logical sections. Each group appears as a tab on the schedule dashboard, making it easy to manage subsets of events independently.
This is particularly useful for schedules with many events where certain events share characteristics — for example, grouping weekend performances separately from weekday ones, or organising a festival schedule by stage or genre.
How Groups Work
- Each group has a name that appears as a tab on the schedule dashboard
- An event can belong to only one group at a time, but can be moved between groups freely
- Events not assigned to any group appear under the Ungrouped tab, which is always the first tab
- Group names support translations, so they can be localised for multi-language shops
Creating a Schedule Group
- Navigate to any event in the schedule and open the schedule dashboard
- Select Create sub schedule tab from the tab actions
- Enter a name for the group
- Select the events you want to include — only upcoming events from the current schedule that are not already in another group are available
- Save the group
The new group appears as a tab on the schedule dashboard immediately.
Editing a Schedule Group
- On the schedule dashboard, navigate to the tab for the group you want to edit
- Select Edit sub schedule tab from the tab actions
- Update the group name or change which events belong to the group
- Save your changes
When you deselect events during editing, they return to the Ungrouped tab — they are not deleted.
Deleting a Schedule Group
- On the schedule dashboard, navigate to the tab for the group you want to remove
- Select the delete action and confirm
- All events in the group return to the Ungrouped tab
Bulk Editing with Groups
When bulk editing events in a schedule, you can scope changes to:
- All events in the schedule
- Only events in a specific sub-group
- Only ungrouped events
This lets you make targeted changes — for example, adjusting ticket prices for all weekend events without affecting weekday events.
Creating Repeating Events
When creating repeating events from an existing event, you can configure:
Repeat Cycle
| Cycle | Description |
|---|
| Daily | Repeat every n days (e.g., every day, every 2 days) |
| Weekly | Select specific days of the week (e.g., every Tuesday and Thursday) |
| Monthly | Select specific dates of the month (e.g., the 1st and 15th). Only dates 1-28 are available to ensure validity in all months. |
| Annually | Once per year on the selected date |
| Custom | Hand-pick specific dates from a calendar |
Repeat Window
- Repeat start window: The date from which repeats should begin
- Repeat end window: Either:
- An end date (repeats stop on or before this date), or
- A number of occurrences (e.g., repeat for 30 events)
A maximum of 31 events can be created in a single repeat action. For larger
schedules, add repeats in batches.
What Gets Copied
When creating repeating events, you can select which elements to copy from the original event:
- Sale items (tickets, add-ons) — Copied items retain a reference to the original, allowing bulk editing and rebooking across the schedule
- Seating plan — The seating configuration is replicated
- Sale periods — Custom on-sale windows are copied
- Zones — Access control zones are replicated
- Sale item groups — Groupings are preserved
- Timeslots — Time divisions within the event
- Data capture questions — Customer questions are copied
- Internal questions — Staff-facing questions and responses
Publishing
You can choose to:
- Publish immediately — Events go live as they are created
- Publish manually — Events are created as drafts, allowing you to publish them individually
