Overview
- Sale item groups allow you to organise tickets into named, collapsible sections on the event page with shared stock pools.
- Only ticket-type sale items can be placed in a group. Products, guest lists, donations, and other item types are not supported.
- Tickets that belong to a timeslot cannot be placed in a group.
- Each group can have its own stock limit and sale period, independent of the individual tickets within it.
- Groups are managed from the event dashboard and appear as collapsible sections on the customer-facing event page.
- Group names and descriptions are translatable.
Sale item groups require the sale item groups feature to be enabled for your
company.
Use Cases
Phased ticket releases
Phased ticket releases
Create separate groups for each release phase — for example, “Early Bird”,
“General Release”, and “Last Chance”. Give each group its own sale period and
enable hide when off sale so only the active phase is visible to customers
at any given time.
Shared capacity across ticket types
Shared capacity across ticket types
Capping sales to a finite resource
Capping sales to a finite resource
A kayaking experience offers Adult and Child tickets, but the real constraint
is the 30 kayaks available — not the number of people. Place both ticket types
in a group with a stock limit of 30. Each purchase deducts from the shared
pool regardless of ticket type, ensuring you never oversell beyond the
available equipment.
Limited allocation for a partner or sponsor
Limited allocation for a partner or sponsor
A sponsor is allocated 50 tickets to distribute. Create a group with a stock
limit of 50 containing the relevant tickets. Once the allocation is used, the
group sells out independently of the event’s overall capacity. Enable hide
when out of stock to remove it from the event page automatically.
Organising a complex event page
Organising a complex event page
An event with many ticket types can become overwhelming. Group related tickets
into labelled sections — for example, “Standing”, “Balcony”, and “Accessible
Seating” — and set less popular sections to collapsed by default to keep
the page focused.
Creating a Group
Groups are created from the event dashboard by clicking Add sale item group. When creating a group, you can optionally select existing tickets to place into it. Tickets can also be moved into or out of groups after creation using drag-and-drop on the event dashboard. If the event belongs to a schedule, you can apply the new group to other events in the same schedule during creation.Configuration
| Field | Description |
|---|---|
| Name | The group name displayed to customers on the event page. Translatable. |
| Description | Optional descriptive text for the group. Translatable. |
| Collapsed by default | When enabled, the group starts collapsed on the event page. Customers can expand it to view the tickets inside. |
| External ID | Optional identifier for referencing the group in third-party systems. Must be unique. |
Stock Management
Groups can optionally enforce their own stock limit, separate from individual ticket stock.| Field | Description |
|---|---|
| Unlimited stock | When enabled, the group has no stock limit — availability is determined solely by the individual tickets. |
| Total stock | When unlimited stock is disabled, sets the maximum number of items that can be sold across all tickets in the group. |
Group stock is tracked independently. When a ticket in the group is purchased,
group stock is deducted. If the group runs out of stock, no further tickets in
the group can be sold — even if individual tickets still have
availability.
Sale Periods
Groups support their own sale window, controlling when the tickets within them are available for purchase.| Field | Description |
|---|---|
| On sale from | The date and time the group becomes available. Before this time, the group is off sale. |
| On sale until | The date and time the group goes off sale. |
| Hide when off sale | When enabled, the entire group is hidden from the event page when outside its sale period. |
| Hide when out of stock | When enabled, the entire group is hidden from the event page when its stock is exhausted. |
Managing Groups on the Event Dashboard
Reordering
Tickets and groups can be reordered on the event dashboard using drag-and-drop. You can:- Reorder tickets within a group.
- Move tickets between groups.
- Move tickets out of a group into the ungrouped section.
- Reorder groups relative to each other.
Deleting a Group
- A group cannot be deleted if it still contains tickets. Move or remove all tickets from the group first.
- A group that has sales cannot be deleted. It is taken off sale instead.
Customer Experience
On the event page, groups appear as collapsible sections containing their tickets. Groups set to collapsed by default are initially collapsed — customers click to expand them. Groups that are off sale or out of stock can be automatically hidden from the event page based on the group’s display settings.Schedule Synchronisation
When an event belongs to a schedule, groups can be synchronised across events in that schedule:- Creating a group — optionally apply it to other events in the schedule.
- Updating a group — optionally apply changes to related groups across the schedule. Updates are processed in the background.
- Assigning an existing group — copy a group from one event to other events in the schedule.
Data Import
Sale item groups can be bulk-imported via CSV from Admin > Data Imports. The import can optionally associate existing tickets with their respective groups. An automatically associate similar groups option attempts to link groups with the same name across events in the same schedule, enabling bulk updates. Alternatively, you can manually set parent relationships usingparent_id or external_parent_id values in the import file.
See data imports for details.