Overview
System defaults are reusable templates that pre-populate fields when creating new sale items. Instead of manually configuring the same settings every time you create a ticket, product, or other sale item, you define a template once and apply it automatically or on demand.
This is particularly useful when:
- Your team creates sale items with consistent settings (e.g. all tickets share the same stock rules or scanning grace period)
- You want to enforce standard configuration without relying on each user to remember every setting
- Different item types need different defaults (e.g. tickets vs products vs guest lists)
How It Works
Each system default stores a named set of sale item settings as a template. When a user creates a new sale item, the system default pre-fills the form with those saved settings. The user can then adjust any field before saving.
System defaults support all sale item types:
| Item Type | Description |
|---|
| Ticket | Standard admission items |
| Product | Merchandise, food, add-ons |
| Guest List | Complimentary guest entries |
| Charity Donation | Donation items |
| Season Ticket | Multi-event passes |
| Bundle | Grouped item packages |
Applied by Default
Each system default has an Applied by default toggle. When enabled, the template is automatically applied to new sale items of that type without the user needing to select it. Only one system default per item type can be set as the default at any time.
If you enable Applied by default on a system default when another default already exists for the same item type, the previous default is automatically unset. A confirmation prompt appears before this change is made.
Creating a System Default
- Navigate to Settings > System Defaults
- Click Add new system default
- Enter a Name for the template (e.g. “Standard Ticket Settings”)
- Select the Type — currently Sale Item is the available type
- Choose the Item type (Ticket, Product, Bundle, etc.)
- Configure the default settings across the available sections
- Optionally enable Applied by default to auto-apply this template
- Click Save
Configurable Settings
The system default form mirrors the sale item creation form, organised into sections:
| Section | Settings |
|---|
| Basic Information | Whether the item requires approval before purchase |
| Purchase Settings | Stock (unlimited or fixed quantity), minimum and maximum order quantities, force minimum quantity, per-customer purchase limits, sharing options (before and after purchase), whether the item attracts discounts |
| Prerequisites | Require customers to have purchased specific items first, with the option to require all or any prerequisites |
| Sale Period | On-sale and off-sale dates |
| Display Settings | Hide when off sale, hide when out of stock, show validity period in shop |
| Scanning & Validity | Scanning grace period, valid from and valid to dates, check-in time |
| Tax | Tax band assignment |
| Print & Download | Whether the item can be downloaded, additional information text |
Using System Defaults When Creating Sale Items
When you create a new sale item (ticket, product, guest list, etc.), the system default is applied in one of two ways:
- Automatically — if a system default is marked as Applied by default for that item type, the form fields are pre-populated without any action from you
- Manually — if system defaults exist but none is set as the default, you can select which template to apply from the available options
In either case, the pre-filled values are starting points. You can modify any field before saving the sale item.
Editing a System Default
- Navigate to Settings > System Defaults
- Click on the system default you want to edit
- Update any settings
- Click Save
Editing a system default only affects future sale items that use the template. Existing sale items that were created from the template are not retroactively updated.
Deleting and Restoring
System defaults can be deleted when no longer needed. Deleted defaults are soft-deleted and can be restored later.
To find deleted defaults, use the Trashed filter on the system defaults list, then click Restore on the item you want to recover.
Filtering the List
The system defaults list supports filtering by:
| Filter | Description |
|---|
| Name | Search by template name |
| Type | Filter by system default type |
| Created date | Filter by when the default was created |
| Trashed | Show or hide soft-deleted defaults |
Related Pages
