Overview
The platform supports a wide range of currencies, enabling you to sell in the currency your customers expect. Each company selects which currencies to enable and designates one as the primary. Customers can switch currencies when browsing your shop, and each item can have independent pricing per currency.Available Currencies
The platform supports the following currencies (among others):| Currency | Code |
|---|---|
| British Pound | GBP |
| Euro | EUR |
| US Dollar | USD |
| Canadian Dollar | CAD |
| Australian Dollar | AUD |
| New Zealand Dollar | NZD |
| Swiss Franc | CHF |
| Danish Krone | DKK |
| Norwegian Krone | NOK |
| Swedish Krona | SEK |
| Hungarian Forint | HUF |
| Czech Koruna | CZK |
| Polish Zloty | PLN |
| Japanese Yen | JPY |
| Chinese Yuan | CNY |
| Hong Kong Dollar | HKD |
| Singapore Dollar | SGD |
| Malaysian Ringgit | MYR |
| Mexican Peso | MXN |
| Brazilian Real | BRL |
| Argentine Peso | ARS |
| Colombian Peso | COP |
| Chilean Peso | CLP |
| Peruvian Sol | PEN |
| Costa Rican Colon | CRC |
| Guatemalan Quetzal | GTQ |
| Jamaican Dollar | JMD |
| Barbadian Dollar | BBD |
| UAE Dirham | AED |
| Saudi Riyal | SAR |
| Omani Rial | OMR |
| Jordanian Dinar | JOD |
| Ghanaian Cedi | GHS |
| Turkish Lira | TRY |
Some currencies display prices without decimal places (e.g. Japanese Yen, Hungarian Forint). The platform handles decimal precision automatically based on each currency’s conventions.
Enabling Currencies for Your Company
To configure which currencies your company uses:- Navigate to company settings
- In the currencies section, select the currencies you want to enable
- Designate one currency as your Primary currency
- Save your changes
Primary Currency
The primary currency is the default currency presented to customers before they customise their preferences. It is also used as the base currency in the admin panel for reporting and management. When you have multiple currencies enabled, prices for each item must be set in every enabled currency — either manually or via automatic conversion.How Customers Switch Currencies
Customers can select their preferred currency from the currency selector on your event shop. The platform determines which currency to use in this order:- Customer preference — if the customer has previously selected a currency, it is remembered across visits
- Session selection — for guest customers, the most recent selection in the current session
- Primary currency — if no preference exists, the company’s primary currency is used
Multi-Currency Pricing
When your company has multiple currencies enabled, each sale item needs pricing set for every currency. Items without pricing in a particular currency are hidden from customers shopping in that currency, with a message:Not available in your selected currencyCustomers can click to switch to a currency where the item is available.
Automatic Currency Conversion (XE Integration)
If the XE integration is enabled, secondary currency pricing is automatically calculated by converting your primary currency prices using current exchange rates. This removes the need to manually set prices in each currency. To use automatic conversion:- You must have at least two currencies enabled
- Pricing can be regenerated at any time using Regenerate secondary currency pricing to reflect the latest exchange rates
Automatically converted prices are based on the exchange rate at the time of conversion. They do not update continuously — you need to regenerate them to reflect rate changes.
Custom Currencies
Companies with the custom currencies feature enabled can create non-standard currencies for specialised use cases such as tokens, credits, or points. Custom currencies:- Have a three-letter code you define (e.g.
TKN) - Display without decimal places
- Are specific to your company — they do not appear for other companies
Currency and Discount Codes
Discount codes can be restricted to specific currencies. When a discount code is currency-restricted, it only applies when a customer is shopping in the matching currency. A minimum spend threshold can also be set per currency. If a customer applies a discount code while shopping in a different currency, they see:This discount code is not valid for this currency.