Overview
Audit logs record a detailed history of every change made across the platform. Whenever a record is created, updated, deleted, or restored — whether through the admin area, hub, API, box office, or kiosk — the platform captures who made the change, what changed, and when.
This gives you full traceability for:
- Investigating changes — find out who modified an event’s pricing, updated a customer’s details, or changed a setting
- Compliance and accountability — maintain a clear record of administrative actions across your organisation
- Troubleshooting — review the timeline of changes around an incident or unexpected behaviour
Audit logging is always active and cannot be disabled. Every entity in the platform — events, orders, sale items, users, settings, and more — is automatically tracked.
Viewing Audit Logs
Audit logs are available in both the admin area and the hub. Navigate to Audit logs in the sidebar to access the full audit log list.
Viewing audit logs requires the appropriate permission. If you don’t see Audit logs in the sidebar, contact your administrator about your role’s permissions.
The Audit Log List
The list displays all audit entries visible to you, sorted with the most recent entries first. Each row shows:
| Column | Description |
|---|
| ID | Unique identifier for the audit entry |
| Description | The type of change: created, updated, deleted, or restored |
| Subject type | The type of record that was changed (e.g., events, users, sale items) |
| Subject ID | The ID of the specific record that was changed |
| Causer | The user who made the change |
| Context | Where the change was made: Admin, Hub, API, Box Office, or Kiosk |
| Created at | When the change occurred (displayed in UTC) |
Filtering Audit Logs
Use the filters at the top of the list to narrow down results. You can combine multiple filters:
| Filter | What it does |
|---|
| ID | Find a specific audit entry by its ID |
| Subject ID | Find all changes to a specific record (e.g., event ID 456) |
| Subject type | Show only changes to a particular type of record (e.g., only events, only users) |
| Event | Filter by the type of change: Created, Updated, Deleted, or Restored |
| User | Show only changes made by a specific user |
| Context | Filter by where the change originated (Admin, Hub, API, Box Office, Kiosk) |
| Created at | Filter by date range, with preset options for common time periods |
| Company | Filter by company (available in the hub when managing multiple companies) |
| Show only deleted | Toggle to show only soft-deleted audit entries |
Viewing from an Entity Page
Many entity pages include a View audit history link that takes you directly to the audit log filtered for that specific record. For example, from a user’s profile page you can click View audit history to see all changes made to that user.
Viewing Audit Details
Click any audit entry in the list to view its full details. The detail view shows:
- All columns from the list view (ID, description, subject, causer, context, timestamp)
- Properties — a detailed breakdown of exactly what changed
Understanding the Properties
The properties section shows the change data in two parts:
| Section | What it contains |
|---|
| attributes | The new values after the change |
| old | The previous values before the change (only for updates) |
Sensitive fields such as passwords, API keys, and encrypted data are masked with ***** in audit logs. This prevents sensitive information from being exposed in the audit trail.
Deleting and Restoring Audit Entries
Audit entries can be soft-deleted if you have the appropriate permission. A deleted entry is hidden from the default list view but is not permanently removed.
Deleting an Entry
Click the delete button on an audit entry in the list. The entry is soft-deleted and hidden from the standard view.
Restoring a Deleted Entry
- Enable the Show only deleted filter to see soft-deleted entries
- Click the restore button on the entry you want to recover
Deleting an audit entry removes it from the default list view — it does not undo the original change. Audit deletion is itself an administrative action for managing the audit log, not a way to revert changes.
What Is Tracked
The platform automatically tracks changes to all core entities, including but not limited to:
| Category | Entities tracked |
|---|
| Events & venues | Events, event settings, event blocks, timeslots, zones, venues, event media |
| Sales & pricing | Sale items, sale item groups, pricing, price bands, discount codes, tax bands |
| Orders & transactions | Orders, order items, item transfers, transactions, wallet transactions |
| Users & access | Users, roles, permissions |
| Content | Articles, article blocks, event content blocks, listings, tags, forms |
| Customers | Customer records, customer groups, merged customers |
| Configuration | Company settings, webhooks, custom URLs, language overrides |
| Seating | Seating plans, revisions, areas, seats, blocks, rows, tables |
| Financial | Invoices, invoice line items, settlements, fees, wallets |
| Resale | Resale listings, contracts, settings |
Change Contexts
Each audit entry records the context in which the change was made:
| Context | Description |
|---|
| Admin | Changes made through the admin area |
| Hub | Changes made through the hub |
| API | Changes made via the public API |
| Box Office | Changes made through the box office interface |
| Kiosk | Changes made through a kiosk |
Changes made in the customer-facing ticket shop (e.g., a customer placing an order) are recorded but are not displayed in the audit log interface. The audit log focuses on administrative and operational changes.
Impersonation
When an administrator impersonates another user and makes changes while impersonated, the audit log attributes those changes to the original administrator — not the user being impersonated. This ensures accountability is maintained even when using impersonation for support or debugging purposes.
Permissions
Access to audit logs is controlled through four permissions:
| Permission | What it allows |
|---|
| View | View the audit log list and individual entries |
| Delete | Soft-delete audit entries |
| Restore | Restore soft-deleted audit entries |
