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Overview

Shop settings are the environment-level controls that affect the entire ticket shop — not a single event, basket, or checkout step, but the overall shopping experience every customer encounters. These include the virtual waiting room for managing high-demand traffic, cookie consent and privacy controls, SEO and search engine indexing, analytics integration, and how dates and times are displayed. Most of these settings live in General Settings under your admin panel, while the waiting room is configured through the theme editor. This page walks through each setting area and explains how it affects your customers.

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Virtual Waiting Room

The virtual waiting room is a queue system that manages traffic during high-demand on-sale periods. When your shop reaches its capacity limit, incoming customers are placed in a queue and admitted automatically as space becomes available. For full details on configuration, capacity tracking, queue behaviour, and polling intervals, see Waiting Rooms. The cookie banner gives customers control over which cookies your shop sets, helping you meet privacy requirements. When enabled, customers see a consent banner on their first visit. Enable the cookie banner in Company Settings:
  • Toggle Enable cookies banner & policy page to on
All text shown on the cookie banner and policy page can be customised in the CMS text editor under the text menu. This includes the banner message, cookie descriptions, and the full policy page content.
The banner presents two categories of cookies:
CategoryDescriptionCustomer Choice
Necessary cookiesEnable core functionality such as security, network management, and accessibilityAlways active — cannot be declined
Analytics cookiesHelp improve the website by collecting and reporting information on how customers use itOptional — customer can accept or decline
Customers are presented with two options:
  • Use necessary cookies — accepts only the cookies required for the shop to function
  • Allow all cookies — accepts all cookies including analytics
If your ticket shop is linked from a main website where the customer has already made a cookie choice, you can pass that preference through to avoid showing the banner again. Append the cookiesAccepted query parameter to your shop URL:
Parameter ValueMeaning
cookiesAccepted=0No previous choice — banner will be shown
cookiesAccepted=1Necessary cookies only
cookiesAccepted=2All cookies accepted
For example: https://yourshop.com/?cookiesAccepted=2 would suppress the cookie banner and treat the customer as having accepted all cookies.

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SEO and Search Engine Indexing

These settings control how search engines discover and display your ticket shop in search results.

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Meta Tags

Configure your shop’s default SEO metadata in Company Settings:
SettingPurpose
Meta titleThe page title shown in browser tabs and search engine results
Meta descriptionThe description shown beneath the title in search engine results
Both fields support translations, so you can set different meta content for each language your shop supports.
Individual listing pages (CMS pages) can override these defaults with their own meta title and description. The company-level settings act as fallbacks for pages that do not have their own SEO metadata configured.

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Disabling Search Engine Indexing

If you want to prevent search engines from indexing parts of your shop — for example, during a staging or testing period — use the Disable SEO Indexing setting in Company Settings. You can disable indexing for:
  • The whole site — prevents search engines from indexing any page on your ticket shop
  • Individual areas — selectively exclude specific sections while keeping the rest indexed
When indexing is disabled for a page, a noindex meta tag is added to tell search engines not to include that page in their results.
Disabling indexing for the whole site will remove your shop from search engine results over time. Only use this for shops that are not yet live or should not be publicly discoverable.

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Sitemap

Your ticket shop automatically generates a sitemap at /sitemap.xml for search engine crawlers. The sitemap includes:
  • Published events
  • Listing pages (CMS pages)
  • Standard shop pages
The sitemap updates automatically as events are published or unpublished — no manual action is required. Search engines use the sitemap to discover and index your content more efficiently.

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Google Tag Manager

Integrate Google Tag Manager to add tracking, analytics, and marketing tags across your shop without modifying code.

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Setting Up Google Tag Manager

  1. Navigate to Company Settings
  2. Enter your GTM container ID in the Google Tag Manager code field (e.g. GTM-XXXXXXX)
Once configured, the GTM container is loaded on every page of your ticket shop.
Google Tag Manager respects the cookie banner. If you have the cookie banner enabled, analytics and marketing tags configured in GTM will only fire after the customer has accepted analytics cookies. This ensures your tracking complies with the customer’s consent choice.

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Date and Time Display

Date format, time format, and timezone display settings affect how dates and times appear to customers throughout the shop. These are configured at the company level — see Company Settings: Localization for the full list of options.