Overview
Pricing display settings determine how prices are entered by administrators and how they appear to customers throughout the ticket shop, checkout, and order details. These settings are configured at the company level and affect all sale items across the platform. There are two related but distinct controls:- Price input — whether the prices you enter in the admin area include tax or not.
- Price display — whether prices shown to customers in the shop include tax or not.
Price Input Settings
The Price input settings control determines how the platform interprets the prices you enter when configuring sale items.| Option | Behaviour |
|---|---|
| Prices including taxes (default) | The price you enter is the total amount the customer pays. Tax is calculated backwards from this total. For example, if you enter £120 with a 20% tax band, the net price is £100 and the tax is £20. |
| Prices excluding taxes | The price you enter is the net amount before tax. Tax is added on top at checkout. For example, if you enter £100 with a 20% tax band, the customer pays £120. |
When using conditional tax bands, prices are always treated as excluding tax, regardless of this setting. This is because the tax rate varies by customer, so it can only be calculated at checkout.
Price Display Settings
The Price display settings control determines how prices are presented to customers across the ticket shop.| Option | Behaviour |
|---|---|
| Prices including taxes (default) | Customers see the total price inclusive of tax. This is the most common setting for consumer-facing sales. |
| Prices excluding taxes | Customers see the net price, with tax shown separately. This is common in business-to-business (B2B) scenarios. |
How the Two Settings Interact
The combination of price input and price display settings determines the full pricing experience:| Price Input | Price Display | Effect |
|---|---|---|
| Including taxes | Including taxes | You enter the final price. Customers see that same price. Tax is extracted from the total. |
| Including taxes | Excluding taxes | You enter the tax-inclusive price. Customers see the price minus tax, with tax shown separately. |
| Excluding taxes | Including taxes | You enter the net price. Customers see the price plus tax combined. |
| Excluding taxes | Excluding taxes | You enter the net price. Customers see the net price with tax shown separately. |
Related Pages
All-In Pricing
Show customers the full price including fees from the moment they start browsing.
Tax Bands
Create and manage the tax rates applied to sale items.
Conditional Tax Bands
Apply different tax rates based on the customer’s country.
Advanced Tax Settings
Configure tax calculation methods and VAT number collection.