Report Reference

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How to Use This Reference

This page documents every report type available in the platform, organised by the categories you see on the reports listing page. For each report type, you will find:

• What the report shows — a plain-language summary of the data
• Available reports — the pre-configured report views (templates) within that category, each with different default filters and groupings
• Fields — every column you can add to the report, organised by field group
• Groupings — how you can aggregate results
• Key filters — notable filters specific to this report type
• Time intervals — whether the report supports time-based bucketing

For general guidance on using filters, fields, groupings, sorting, and exporting, see Using Reports.

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Sales Reports

Sales reports provide financial and volume data for items sold across events and shops. They are the primary tool for understanding revenue, discounts, fees, and item counts.

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Available Reports

All sales reports share the same underlying engine. The difference between them is which grouping and item type filter is applied by default.

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Fields

Sales volume fields

Field	Description
Items issued (before adjustments)	Total items originally issued, including items later cancelled or refunded
Items issued (after adjustments)	Total items still active after cancellations and refunds
Items issued ticket shop (before adjustments)	Items sold via the online ticket shop, before adjustments
Items issued ticket shop (after adjustments)	Items sold via the online ticket shop, after adjustments
Items issued box office (before adjustments)	Items sold via box office, before adjustments
Items issued box office (after adjustments)	Items sold via box office, after adjustments
Items issued API (before adjustments)	Items sold via the API, before adjustments
Items issued API (after adjustments)	Items sold via the API, after adjustments
Items issued free (before adjustments)	Free items issued, before adjustments
Items issued free (after adjustments)	Free items issued, after adjustments
Items issued complimentary (before adjustments)	Complimentary items issued, before adjustments
Items issued complimentary (after adjustments)	Complimentary items issued, after adjustments
Items issued deferred (before adjustments)	Deferred items issued, before adjustments
Items issued deferred (after adjustments)	Deferred items issued, after adjustments
Items cancelled	Total items that have been cancelled
Items refunded online	Items refunded through the online shop
Items refunded offline	Items refunded through box office or admin
Items refunded to account balance online	Items refunded to a customer’s account balance online
Items refunded to account balance offline	Items refunded to an account balance offline
Items refunded to balance	Items refunded to balance
Items attended (Entry)	Unique items scanned into the default entry zone
Items attended (All zones)	Unique items scanned into any zone
Attendance % (Entry)	Percentage of issued items that attended the entry zone
Attendance % (All zones)	Percentage of issued items that attended any zone
New customer (%)	Percentage of purchasers who are first-time buyers
Existing customer (%)	Percentage of purchasers who have bought before
Total gift vouchers unclaimed	Gift vouchers issued but not yet redeemed
Total gift vouchers claimed	Gift vouchers that have been redeemed

“Before adjustments” means the count includes items that were later cancelled or refunded. “After adjustments” excludes those items. Use “after adjustments” for a net count of currently valid items.

Revenue fields (per currency)

These fields appear once per active currency. For example, if you sell in GBP and EUR, you will see Total gross (GBP) and Total gross (EUR) as separate columns.

Field	Description
Total gross	Total revenue before discounts and refunds
Total gross MOTO	Total gross from MOTO (mail order/telephone order) payments
Total gross (after adjustments)	Total gross after discounts and gateway (external) fees. Gateway fees are not supported by all gateways.
Total discounts	Total discount value applied
Total discounts net (after taxes deducted)	Net discount amount after tax adjustments
Total complimentary	Total value of complimentary items
Total account balance	Total paid via account balance (wallet)
Total refunds online	Value of refunds processed online
Total refunds offline	Value of refunds processed offline
Total refunds to account balance	Value refunded to customer account balances
Total account balance refunds online	Account balance refunds processed online
Total account balance refunds offline	Account balance refunds processed offline
Total cancellation fees	Revenue retained from cancellation fees
Total processing fees	Total payment processing fees
Total reseller fees	Total platform/reseller fees
Total reseller fees MOTO	Reseller fees from MOTO payments
Total fees	Sum of processing and reseller fees
Total external fees	Fees charged by the payment gateway (not supported by all providers)
Total sales tax	Total sales tax calculated
Total net	Revenue after discounts and refunds
Total net (after all fees)	Revenue after discounts, refunds, processing fees, and reseller fees
Total net (after reseller and gateway fees)	Revenue after discounts, refunds, gateway fees, and reseller fees. Gateway fees are not supported by all gateways.
Total base	Revenue after discounts, processing fees, and reseller fees
Total retained cancellation revenue	Revenue kept when orders are cancelled with a cancellation fee

Context fields (vary by grouping)

These fields appear based on which grouping is selected. When grouped by event, event-related context fields become available. When grouped by payment gateway, gateway fields appear, and so on.

Field	Appears when grouped by	Description
Event name	Event, timeslot, sale item, sale item group, price band	The event name
Event ID	Event	The event identifier
Event start date / Event end date	Event, timeslot	Event date range
Event on sale	Event	Whether the event is currently on sale
Event schedule name / Event schedule ID	Schedule	Schedule details
Event schedule group name	Schedule group	The schedule group name
Venue name / Venue ID	Venue	The venue
Item type	Item type	The item type (ticket, product, guest list, etc.)
Item name	Item name	The specific item name
Sale item name / Sale item ID	Sale item	The sale item
Timeslot name / Timeslot ID	Timeslot	The timeslot
Timeslot start/end date/time	Timeslot	Timeslot date and time range
Timeslot on sale	Timeslot	Whether the timeslot is on sale
Sale item group name / Sale item group ID	Sale item group	The sale item group
Sale item group on sale	Sale item group	Whether the group is on sale
Admin user name / Admin user email	Admin user	The admin user who processed the sale
Payment gateway	Payment gateway	The payment gateway used
Card network	Card network	The card network (Visa, Mastercard, etc.)
Event tag(s) / Tag category	Event tag	Event tags and their categories
Company name	Company	The company
Reseller name	Reseller	The reseller (at reseller level)
Account manager	Account manager	The account manager (at reseller level)
Sales channel	Sales channel	Where the sale originated
Purchase price (before discounts)	Purchase price	The item’s listed price
Purchase price (after discounts)	Price paid	What the customer actually paid
Seating Plan Price Band / Price Band ID	Price band	The seating plan price band
Remaining item stock / Total item stock	Item name, sale item	Current and original stock levels
Remaining sale item stock / Total sale item stock	Sale item	Sale item stock levels
Remaining event capacity / Total event capacity	Event	Overall event capacity
Remaining timeslot stock / Total timeslot stock	Timeslot	Timeslot stock levels
Sale item group stock	Sale item group	Group stock levels

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Groupings

This report supports multi-grouping — you can select multiple groupings simultaneously.

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Key Filters

Events, event schedules, venues, companies, item types, sale items, payment methods, payment gateways, card networks, sales channels, currencies, visibility groups, event status, admin users. Date filters for order completion and event start dates. Toggle filters for box office items, addons, timeslot/sale item group/price band presence.

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Attendance Reports

Attendance reports provide per-item data covering the full lifecycle from purchase through scanning and attendance. Each row represents an individual order item (a specific ticket, product, or guest list entry).

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Available Reports

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Fields

Item fields

Field	Description
Order item ID	Unique identifier for this item
Barcode	The item’s barcode
Item label	Display label for the item
Item status	Current status (active, cancelled, refunded, etc.)
Item type	Type of item (ticket, product, guest list, etc.)
Item name	Name of the item
Item name (at PoS)	Name displayed at point of sale
Quantity / # of guests	Number of guests (for guest list items)
Delivery date	When the item was delivered
Fulfilment method	How the item is fulfilled
Fulfilment status	Whether the item has been fulfilled
Fulfilled at	When fulfilment occurred
Fulfilled by	Who fulfilled the item
Fulfilment fee / Fulfilment fee sale item ID	Associated fulfilment fee details
Inventory item ID	The inventory item identifier
Face Value	The price of the highest-priced item in the same price band, before fees

Order and basket fields

Field	Description
Order reference	The order reference number
Order ID	Order identifier
Order status	Current order status
Order notes	Notes attached to the order
Basket started at	When the customer started the basket
Added to basket at	When this item was added to the basket
Reservation completed at	When the reservation was completed
Order created at / Order completed at / Order updated at	Order lifecycle timestamps
Order expires at	When the order reservation expires
Item refunded at	When this item was refunded
Item approved at / Item rejected at	Approval timestamps for items requiring approval
Transferred at	When the item was transferred to another holder
Instant Access Order	Whether this is an instant access order

Purchaser fields

Field	Description
Purchaser name / first name / surname	Purchaser’s full, first, or last name
Purchaser email	Purchaser’s email address
Purchaser DoB	Date of birth
Purchaser title	Title (Mr, Mrs, etc.)
Purchaser nationality	Nationality
Purchaser address (line 1, line 2, city, postcode)	Address details
Purchaser phone	Phone number
Purchaser notes	Notes about the purchaser
Purchaser is guest	Whether the purchaser checked out as a guest
Purchaser first order	Whether this is the purchaser’s first completed order. Considers completed and refunded orders, or those awaiting a payment action such as invoice or approval.
Purchaser ID / Purchaser SSO ID	Identifiers
Purchaser initial of first name	First initial
Purchaser ISO country codes	Alpha-2 and alpha-3 country codes
Purchaser region / Purchaser country	Geographic region and country
Box Office User ID	If the order was placed by a box office user

Item holder fields

Field	Description
Item holder name / first name / surname	Holder’s name (may differ from purchaser after transfers)
Item holder email	Holder’s email address
Item holder customer ID / Item holder ID	Holder identifiers
Item holder DoB	Date of birth
Item holder title / nationality	Title and nationality
Item holder address (line 1, line 2, city, postcode)	Address details
Item holder phone / notes	Phone and notes
Item holder is guest	Whether the holder is a guest account
Item holder SSO ID	SSO identifier
Item holder ISO country codes	Alpha-2 and alpha-3 country codes
Item holder region / Item holder country	Geographic region and country
Item holder initial of first name	First initial

Scanning fields

Field	Description
First scan in date / First scan in zone / First scanned in by (name)	First entry scan details
First scan out date / First scan out zone / First scanned out by (name)	First exit scan details
Latest scan in date / Latest scan in zone / Latest scanned in by (name)	Most recent entry scan
Latest scan out date / Latest scan out zone / Latest scanned out by (name)	Most recent exit scan
Scan was secure	Whether the scan was validated as secure
Guest list - number attended	How many guests attended (for guest list items)
Guest list - attended modification date	When guest attendance was last modified

Financial fields

Field	Description
Gross / Discount / Refunded	Item-level financial figures
Net / Net discount (before taxes deducted)	Net figures
Processing fee / Customer processing fee	Processing fees
Reseller fee / Customer reseller fee	Platform/reseller fees
Cancellation fee / Total fees / Total customer fees	Fee totals
Sales tax / Tax band / Tax rate	Tax details
Reverse charge tax / Reverse charge tax band / Reverse charge tax rate	Reverse charge tax
Item base price (Net)	The base price after discounts
Item net processing fee	Processing fee after discounts
Item processing fee is absorbed	Whether the processing fee is hidden/absorbed
Processing fee was hidden / Reseller fee was hidden	Whether fees were absorbed
Order total gross (complimentary)	Total paid as complimentary
Hidden fees (Order total absorbed fees)	Absorbed reseller and processing fees

Event and venue fields

Field	Description
Event name / Event ID	Event identification
Event start date / Event end date	Event dates
Event status	Published, draft, cancelled
Venue name / Venue ID	Venue details
Timeslot name / Timeslot ID	Timeslot identification
Timeslot start/end date/time	Timeslot timing
Sale item name / Sale item ID	Sale item details
Sale item group name / Sale item group ID	Sale item group
Sale item prices	Configured prices for the sale item
Company name / Company ID	Company details
Reseller name / Reseller ID	Reseller details (at reseller level)

Seating plan fields

Field	Description
Seating Plan Name / Seating Plan ID	The seating plan
Seating Plan Area / Area ID	Area within the plan
Seating Plan Block / Block ID	Block within the area
Seating Plan Row	Row identifier
Seating Plan Space / Space ID	Individual space
Seating Plan Price Band / Price Band ID	Price band
Seating Plan Stand / Gate / Table / Stairs	Structural elements
Seating Plan Hold / Seating Plan Hold (at PoS)	Hold information
Space Display As	How the space is labelled
Space Is Accessible	Whether the space is marked accessible

Order totals and transaction fields

Field	Description
Order total gross	Total order gross before discounts and refunds
Order total paid	Amount actually paid (may be deposit for partially paid orders)
Order total deposit	Deposit amount for payment plan orders
Order total remaining balance	Amount still owed
Order total discount / Order net discount	Order-level discount totals
Order total refunded	Total refunded on the order
Order total all fees	Sum of all fees on the order (reseller and processing)
Order total processing fees / Order total reseller fees / Order total cancellation fees	Fee breakdowns
Order total sales tax	Sales tax total
Order total gross (after discounts)	Gross minus discounts
Order total net	After discounts and refunds
Order total net (after all fees)	After discounts, refunds, reseller fees, and processing fees
Order items issued (including/excluding fee items)	Count of items in the order
Order deferred total	Deferred payment total
Transaction ID(s) / Transaction total(s)	Transaction identifiers and amounts
Transaction status(es) / Transaction context(s)	Transaction states
Transaction payment method(s) / Transaction payment gateway(s)	Payment details
Transaction card network(s) / Cheque number(s) / Money order number(s)	Payment instrument details
Transaction total(s) gross	Transaction total minus external fees
Transaction total external fees	Gateway-charged fees (not all gateways)
Transaction created on / Transaction updated on	Transaction timestamps
Transaction notes / Transaction metadata	Additional transaction data
Gateway reference	Reference used in the payment gateway for reconciliation
Split payment methods / Split payment totals	Split payment details
Refunded from transaction ID	Links a refund back to the original payment
Refunded from payment method	The payment method of the original transaction
Payment mode(s)	Live or demo/test

Additional fields

Field	Description
NFC Tag fields	Paired NFC Tag, All paired NFC tags, Purchased by NFC Tag
Team fields	Team ID, Team Name, Team Code, Team Role, Team Leader
Delivery address fields	Delivery address line 1/2, city, postcode, country
Billing address fields	Billing address line 1/2, city, postcode, country
Fundraising fields	Has fundraising page, Fundraising page status/URL, Giftaid fields
Access Code(s) / Discount code(s)	Codes applied to the item or order
Download link / Auto-download link	Links for downloading items
Parent barcode / Parent ID	For child items linked to a parent
Currency code / Currency symbol	Currency identifiers
Marketing preferences last updated at	When marketing preferences were last changed
Data capture response fields	Dynamic — one column per configured data capture question
Internal question fields	Dynamic — one column per configured internal event question

Fundraising information appears against the main purchaser only, not against each individual item.

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Key Filters

Events, event schedules, venues, companies, item types, statuses, payment methods, payment gateways, currencies, sales channels, visibility groups, zones. Date filters for order completion, event start date, timeslot dates. Text filters for order reference, barcode, purchaser/holder email and name, SSO ID. Toggle filters for purchaser is guest, holder is guest, has fundraising page, has access code, has split payments, box office items, addons, instant access.

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Attendance Summary Reports

These reports provide aggregated attendance counts rather than per-item records. They are useful for quick overviews of attendance at the event, ticket type, or timeslot level.

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Available Reports

These reports use the same engine as the event sales report but with attendance-focused default fields and groupings.

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Order Reports

Order reports provide order-level data with full financial and transaction details. Each row represents a single order, with columns for every financial component, purchaser details, and transaction records.

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Available Reports

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Fields

Order fields

Field	Description
Order ID / Order reference	Order identification
Order status	Complete, active, expired, cancelled, etc.
Order created at / Order completed at / Order updated at / Order expires at	Order lifecycle timestamps
Order validated at	When the order was validated
Order notes	Notes attached to the order
Order transactions count / Order payments count	Count of associated transactions and payments
Instant Access Order	Whether the order uses instant access
Last refund date	Date of the most recent refund transaction
Order events	Events associated with the order

Order financial fields

Field	Description
Order total gross	Before discounts and refunds
Order total paid	Amount received. May represent only the deposit for partially paid orders.
Order total deposit	Deposit amount for payment plan orders
Order total remaining balance	Amount still owed against the order
Order total discount / Order net discount (after taxes deducted)	Discount amounts
Order total refunded	Total refunded
Order total absorbed fees	Absorbed (hidden) reseller and processing fees
Order total all fees	Reseller and processing fees combined
Order total processing fees / Order total reseller fees / Order total cancellation fees	Individual fee breakdowns
Order total sales tax	Sales tax on the order
Order total gross (after discounts)	Gross minus discounts
Order total net	After discounts and refunds
Order total net (after all fees)	After discounts, refunds, reseller fees, and processing fees
Order total gross (complimentary)	Value paid as complimentary
Order deferred total	Deferred payment total
Order items issued (including/excluding fee items)	Item counts

Item type breakdowns

For each item type (tickets, products, guest list, charity/donation, season tickets, cashless top-ups, cashless products, fulfilment fees, gift vouchers), the following fields are available:

Field pattern	Description
Order total gross (type)	Gross revenue for that item type
Order total discount (type)	Discounts applied to that item type
Order total refunded (type)	Refunds for that item type
Order total net (type)	Net revenue for that item type
Order total cancellation fees (type)	Cancellation fees for that item type
Order total processing fees (type)	Processing fees for that item type
Order total reseller fees (type)	Reseller fees for that item type
Order total fees (type)	Total fees for that item type
Order total sales tax (type)	Sales tax for that item type
Transaction total gross (type)	Transaction total for that item type

This allows you to see the financial breakdown per item type within each order.

Transaction fields

Field	Description
Transaction ID(s)	Transaction identifiers
Transaction total(s)	Transaction amounts
Transaction total(s) gross	Transaction total minus external fees
Transaction total external fees	Gateway fees (not all gateways)
Transaction status(es)	Payment statuses
Transaction context(s)	Transaction context (payment, refund, etc.)
Transaction payment method(s)	Cash, card, invoice, etc.
Transaction payment gateway(s)	Gateway provider
Card network(s)	Visa, Mastercard, etc.
Cheque number(s) / Money order number(s)	Reference numbers
Gateway reference	Reference for reconciliation with the gateway
Transaction created on / Transaction updated on	Timestamps
Transaction notes / Transaction metadata	Additional data
Refunded from transaction ID	Links refund back to original payment
Refunded from payment method	Original payment method for refunds
Split payment methods / Split payment totals	Split payment details

The order report also includes purchaser detail fields, event fields, and data capture response fields as described in the Attendance Reports section above.

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Key Filters

Events, event schedules, venues, companies, statuses, transaction statuses, payment methods, payment gateways, currencies, sales channels, visibility groups. Date filters for order completion, order creation, event start date, last refund date. Text filters for order reference, purchaser email/name. Toggle filters for purchaser is guest, has split payments, has deposit payment, box office items, instant access, payment mode.

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Zone Reports

Zone reports provide data on scanning zones — capacity, live attendance, and customer movement through zones.

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Available Reports

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Fields

Zone fields

Field	Description
Zone ID / Zone name	Zone identification
Zone total capacity	Maximum capacity configured for the zone
Zone live capacity	Capacity at the current moment, based on the zone’s total capacity rather than the number of eligible items
Zone current attendance	Number of attendees currently in the zone. May be inaccurate for scan-in-only zones.
Event name / Event ID / Event status	Associated event
Company name	Company

Aggregate scan data

Field	Description
Total scans in / Total scans out	Total scan counts
Unique items scanned	Number of distinct items scanned
Unique visitors	Number of distinct visitors
Average stay	Average time spent in the zone
Average visits	Average number of visits per person
Latest scan mode	Mode of the most recent scan
Latest scan date	When the last scan occurred

When grouped by attendee, customer detail fields and data capture fields become available.

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Groupings

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Key Filters

Events, zones, companies. Date filters. When grouped by attendee, text filters for customer name and email.

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Scanning Reports

Scanning reports provide individual scan event records — each row represents a single scan action (in or out).

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Available Reports

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Fields

Scan event fields

Field	Description
Scan ID	Unique scan identifier
Scan date	When the scan occurred
Scan mode	Direction of scan (in or out)
Scan latitude / Scan longitude	GPS coordinates of the scan (if available)
Scanned by ID / Scanned by Name / Scanned by Email	Who performed the scan
Scanned item barcode / Scanned item name / Scanned item label	Item details
Scanned item total	Value of the scanned item
Scanned item order total	Total of the associated order
Scanned item order date	Order date
Zone ID / Zone name	Which zone the scan occurred in
Zone total capacity / Zone live capacity / Zone current attendance	Zone statistics at scan time
Event ID / Event name / Event status	Event details
Company name	Company

Scanning reports also include seating plan fields, timeslot fields, customer detail fields, and data capture response fields.

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Key Filters

Events, zones, companies, item types. Date filters. Text filters for barcode, customer email and name.

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Activity Reports

Activity reports provide platform usage metrics at the company level, showing counts of events created, orders placed, items issued, and other operational measures. These reports are available at the reseller level.

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Available Reports

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Fields

Activity metrics

Field	Description
Company name / Reseller name	Who the activity belongs to
Events created	Number of events created
Items created	Number of items created
Sale items created	Number of sale items created
Total scans	Total scan events
Users created	New user registrations
Roles created	New roles created
Discount codes created	New discount codes
Event listings created	New event listings
Data capture questions created	New data capture questions
Data capture categories created	New data capture categories
Total orders	Total orders placed
Free orders / Paid orders	Orders by payment type
Expired orders / Active orders / Cancelled/Refunded orders	Orders by status
Total transactions	Transaction count
Reports created / Widgets created	Reporting activity
Tax bands created	Tax configuration changes

Additionally, item type-specific counts are generated dynamically for each item type.

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Time Intervals

Activity reports are always grouped by time interval (daily, weekly, or monthly depending on which report you open). The Time interval column shows the start of each period.

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Customer Reports

Customer reports list customer records with their profile data, registration history, and purchase patterns.

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Available Reports

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Fields

Customer fields

Field	Description
User ID / Customer ID / SSO ID	Customer identifiers
Name / First name / Surname	Customer name
Email	Email address
Phone	Phone number
Date of Birth	DoB
Title	Title (Mr, Mrs, etc.)
Nationality	Nationality
Address Line 1 / Address Line 2 / City / Postcode	Address fields
Selected Locale / Selected Currency	Customer preferences
Created At	Registration date
Email Verified At	When email was verified
Is Guest	Whether this is a guest account (checkout without registration)
Registration source	How the customer registered
Customer Groups	Groups the customer belongs to
Purchase type	Types of items the customer has purchased
Ticket type / Product type / Guest list type	Specific item types purchased
Ticket purchase history / Product purchase history / Guest list purchase history	History of purchases by type
Event tag(s) / Tag category	Tags from events the customer has attended

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Key Filters

Companies, customer groups, event tags. Date filters for registration date. Text filters for name, email, SSO ID. Toggle filter for guest accounts.

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Payout Reports

Payout reports track reseller payouts — amounts owed and amounts settled. These reports are available at the reseller level.

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Available Reports

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Fields

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Key Filters

Companies, resellers, payment gateways. Date filter for payment date. Toggle for unreconciled/known payments (connect payouts).

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Invoices

Invoice reports provide access to invoice records and breakdowns.

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Available Reports

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Fields

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Seating Plan Reports

Seating plan reports provide detailed data about seat allocation, utilisation, and sales across seating plan structures (areas, blocks, price bands, and individual spaces).

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Available Reports

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Fields — Space Allocation Report

Space and allocation fields

Field	Description
Seating Plan Space ID / Seating Plan Space	Space identification
Space Is Occupied	Whether the space currently has an occupant
Space Status / Space Sales Status	Availability and sales status
Space Display As	How the space is labelled in the plan
Space Is Accessible	Whether the space is marked as accessible
Seating Plan Area / Block / Row / Price Band	Structural location
Stand / Gates / Stairs / Hold	Additional structural details
Barcode / Item label / Item type	Associated item details
Order reference	Associated order
Purchaser/Holder name, email, DoB, phone, notes	Person details

Plus scanning fields, event and timeslot fields, and data capture response fields.

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Fields — Area, Block, and Price Band Utilisation Reports

Utilisation and capacity fields

Field	Description
Area/Block/Price band name	The structural element name
Seating plan name / Venue name / Company name	Context
Total Spaces Count	Total spaces in this element
Available Spaces Count / Available Spaces for Sale Count	Currently available spaces
Sold Spaces Count / Reserved Spaces Count	Occupied spaces
Hidden Spaces Count / Restricted Spaces Count / Unavailable Spaces Count	Spaces not available for sale
Hold Space Count / Hold Space Name(s)	Spaces held
Total Blocks / Total Tables / Total Stands / Total Gates / Total Stairs	Sub-element counts (area report)
Accessible Spaces Count	Spaces marked as accessible

Plus all sales volume fields and revenue fields (per currency) as described in the Sales Reports section.

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Fields — Seating Plan Sales Report

The seating plan sales report supports multi-grouping and includes: Context fields (area, block, price band, event, schedule) appear based on selected groupings. All sales volume and revenue fields are available.

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Account Balance Reports

Account balance reports cover wallet/account balance activity — top-ups, purchases, cash-outs, and current balances.

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Available Reports

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Fields

Transaction-level fields (when viewing individual transactions)

Field	Description
Transaction amount	Amount of the transaction
Balance brought forward	Account balance before the transaction
Balance carried forward	Account balance after the transaction
Currency code	Transaction currency
Holder name / Holder email	Account holder details
Paired NFC Tag / Paired NFC Tag Name	Associated NFC tag
Created At	Transaction timestamp
Company name	Company

Balance-level fields (when viewing account summaries)

Field	Description
Account balance	Current balance
Estimated balance	Estimated balance
Holder name / Holder email	Account holder
Paired NFC Tag / Paired NFC Tag Name	Associated NFC tag
Currency code	Currency
Company name	Company

Aggregate fields (when grouped by currency or company)

Field	Description
Gross account balances	Total balance across accounts
Gross top-ups (total, online, offline)	Top-up values
Gross cash-outs (total, online, offline)	Cash-out values
Gross top-up refunds (total, online, offline)	Refunded top-up values
Gross top-up purchases (total, online, offline)	Purchase values from top-ups
Total top-ups (total, online, offline)	Top-up counts
Total cash-outs (total, online, offline)	Cash-out counts
Total top-up refunds (total, online, offline)	Refund counts
Total purchases (total, online, offline)	Purchase counts

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Groupings

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EPOS Reports

EPOS reports cover point-of-sale activity from EPOS devices, including shop sales and transaction data by admin user.

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Available Reports

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Fields

The shop sales report uses the same sales volume and revenue fields as the event sales report, with shop-specific context fields:

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Groupings

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EPOS Wallet Transactions Report

This report provides detailed EPOS wallet transaction data, including NFC tag activity and transaction breakdowns.

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Fields

Transaction-level fields

Field	Description
Transaction amount	Transaction value
Transaction type	Type of EPOS transaction
Payment method	How the transaction was paid
Currency code	Currency
Created At	Transaction timestamp
NFC Tag ID / NFC Tag Name	NFC tag details
Customer name / Customer email	Customer details
Admin user name / Admin user email	Staff member who processed
Company name	Company

Aggregate fields (when grouped)

Field	Description
Gross top-up / Gross cash-outs / Gross shop purchases / Gross shop refunds	Financial totals
Account balance	Current balance

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Groupings

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Transfer Reports

Transfer reports track the movement of items between customers.

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Available Reports

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Fields

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Key Filters

Events, companies. Date filters for transfer date. Text filters for from/to customer email. Toggle for claimed/unclaimed transfers.

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Discount Code Reports

Discount code reports show usage statistics and allow bulk export for editing and re-importing.

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Available Reports

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Fields — Usage Report

Usage report fields

Field	Description
Code	The discount code
Amount	Discount value
Type	Percentage or fixed amount
Category	Code category
Maximum Uses	Total use limit
Maximum uses per customer / per order / per event / per schedule	Granular limits
New customers only	Whether restricted to first-time buyers
Valid From / Valid To	Validity period
Currency code / Currency symbol	Currency
Total Discounted	Total value discounted across all uses
Total Uses	Number of completed orders using this code
Created At / Updated At	Code timestamps

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Fields — Export Report

The discount code export includes all configuration fields needed for bulk editing:

Export fields

Field	Description
ID / Code	Identification
Type / Category / Amount	Discount configuration
When customer buys amount / When customer buys sale item ID	Conditional trigger
On up to amount / On up to sale item ID	Application limits
Maximum number of uses / Max uses per order / Max uses per customer / per event / per schedule	Usage limits
Applies to specific items / Restricted to currency / New customers only / Minimum Spend	Restrictions
Valid From / Valid Until	Validity dates
Visible in Box Office / Box office role / Can be shared via URL	Visibility settings
Sale Item IDs / Item IDs / Event IDs / Schedule IDs / Price Band IDs	Associated entities
Number of child discount codes	Child code count
Description (locale)	Description per configured language

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Groupings (Usage Report)

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Access Code Reports

Access code reports show usage data and allow bulk export for editing.

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Available Reports

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Fields — Usage Report

Usage report fields

Field	Description
Code	The access code
Total Uses	Number of unique, completed orders using this code
Maximum number of uses / Maximum uses per customer	Usage limits
Valid From / Valid To	Validity period
Hide unrestricted items	Whether items not restricted by this code are hidden
Hide restricted items after validity period	Whether restricted items are hidden once the code expires
Sale items / Events / Schedules / Inventory items	Entities the code is associated with (comma-separated names)
Number of child access codes	Child code count
Disabled at / Deleted at	Lifecycle dates
Created At / Updated At	Record timestamps

Total Uses counts unique completed orders, not individual item uses within an order.

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Fields — Export Report

The export includes all fields needed for bulk editing: ID, Code, maximum uses, per-customer limits, validity dates, hide settings, associated Sale Item IDs, Event IDs, Schedule IDs, Item IDs, child code prefix, parent ID, and child code count.

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Groupings (Usage Report)

This report supports multi-grouping.

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Data Capture Reports

Data capture reports display responses to configured data capture forms.

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Available Reports

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Fields

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Mandatory Filters

This report requires a form to be selected before data can be displayed. Select the form from the filter panel.

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Groupings

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Customer Feedback Reports

Customer feedback (customer effort score) reports capture post-purchase feedback from the order success page.

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Available Reports

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Fields

Feedback fields

Field	Description
Feedback type	Type of feedback collected
Feedback rating	Individual rating (when viewing individual responses)
Feedback sentiment	Positive, neutral, or negative
Feedback category	Category assigned to the feedback
Feedback comments	Free-text comments
Feedback created at / Feedback updated at	Timestamps

When a grouping or time interval is applied, aggregate fields appear:

Field	Description
Feedback total	Total feedback responses
Feedback total positive / neutral / negative	Counts by sentiment
Feedback average	Mean rating
Feedback total ratio (positive)	Ratio of positive to total feedback

Order context fields

Field	Description
Order reference / Order ID	Associated order
Order completed at	When the order was completed
Purchaser name / Purchaser email	Who left the feedback
Company name / Reseller name	Organisation (at reseller level)

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Groupings

Supports multi-grouping with options including event, company, and reseller (at reseller level). Time intervals are supported for trend analysis.

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Barcode History Report

Tracks manual changes to item barcodes.

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Fields

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Key Filters

Events, companies. Date filter. Text filters for old barcode, current barcode, order reference.

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Event Report

Provides an overview of all past and upcoming events with their configuration details.

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Fields

Event configuration fields

Field	Description
Event ID / Event name	Event identification
Event url	Public URL
Event tag(s) / Tag category	Tags and categories
Event start date / Event end date	Event dates
Event status	Published, draft, cancelled
Venue ID / Venue name / Venue address / Venue capacity	Venue details
City ID / City name / Country ID / Country name	Location
Seating Plan ID / Seating Plan Name	Seating plan (if applicable)
Approved at / Approved by name / Approved by email	Approval details
Approval status	Approval workflow status
Description / External ID	Event description and external reference
Organiser name / email / phone	Organiser contact details
Schedule ID / Schedule name / Copied from event ID	Schedule and copy details
Created by ID / name / email	Event creator
Updated by ID / name / email	Last editor
Cancelled at / Dates last modified at	Lifecycle timestamps
Timezone	Event timezone
Max tickets per customer	Per-customer ticket limit
Is online only / Is hidden / Teams enabled	Configuration flags
Scanning mode	How scanning is configured
Share settings (tickets/products, before/after purchase)	Sharing configuration
Show remaining	Whether remaining capacity is displayed
Ticket capacity includes season tickets	Capacity calculation setting
Meta title / Meta description	SEO metadata
Created at / Updated at	Record timestamps

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Exchange Rate Report

Displays daily exchange rates between configured currencies.

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Fields

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Key Filters

Filter by source and/or target currency.

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Admin User Report

Provides an overview of all admin users, their roles, access, and activity.

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Fields

Admin user fields

Field	Description
User ID	User identifier
Name / Email	User details
Accepted terms at / Accepted privacy policy at / Accepted additional policy at / Accepted email opt in at	Policy acceptance timestamps
Last login date	When the user last logged in
Last activity date	Date of the latest audit log entry for this user. After a configured number of days of inactivity, this field becomes empty.
Last API activity date	Date of the latest API request from this user, including mobile app usage. After a configured number of days of inactivity, this field becomes empty.
Two-factor enabled at	When 2FA was enabled
Role IDs / Roles	Assigned role identifiers and names
Hold IDs / Holds	Assigned hold identifiers and names
Company name(s) / Company ID(s)	Companies the user has access to, scoped to companies you are permitted to see
Visibility group IDs / Visibility groups	Visibility group assignments
Created at / Updated at / Deleted at	Account lifecycle timestamps

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Key Filters

Companies. Date filters for last login, last activity, last API activity. Toggle filter for two-factor enabled. Text filters for name, email. Toggle for suspended (trashed) users.

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Gift Voucher Reports

Tracks gift voucher issuance and redemption.

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Available Reports

This report uses the attendance report engine filtered to gift voucher items, with a Gift voucher redemption status field showing whether each voucher has been redeemed.