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Overview

Custom reports let you save a fully configured report — selected fields, filters, groupings, sort order, and display settings — so you can return to it later without reconfiguring from scratch. They are the foundation for two additional capabilities: widgets (visual chart dashboards) and scheduled reports (automated delivery). Every custom report is based on one of the default report types. You start with a default report, adjust it to show exactly what you need, and then save it as your own custom report.

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Creating a Custom Report

  1. Open any default report (or an existing custom report you want to base a new one on).
  2. Adjust the report to your needs — select the fields you want, apply filters, set groupings and intervals, configure sort order.
  3. Click Save as Custom Report in the action bar.
  4. Enter a name for the report and an optional description.
  5. Click Save.
The report is saved with all of your current settings and appears in the custom reports section of the reports listing page.
If you are viewing an existing custom report, you can also use the Duplicate Custom Report option from the dropdown menu. This creates a new custom report with all the same settings, which you can then modify independently.

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What Gets Saved

When you save a custom report, the following settings are captured:
SettingWhat it preserves
FieldsWhich columns are included and their order
FiltersAll active filter values (date ranges, events, payment methods, etc.)
Primary groupingHow results are grouped
Secondary groupingThe second level of grouping, if set
Sort orderWhich columns are sorted and in which direction
Time intervalThe selected time interval (daily, weekly, etc.)
Header namesAny custom column labels you have set
Column prefixesAny prefixes applied to column values
Conditional rulesAny conditional display rules on fields
Data capture preferencesFavour purchaser / fallback to purchaser settings for data capture fields
Custom reports save filter values, not just filter types. If you save a report filtered to a specific event, opening that custom report will always filter to that event. Update the saved filters if you want the report to cover different data next time.

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Editing a Custom Report

To update a custom report’s settings:
  1. Open the custom report.
  2. Make your changes to fields, filters, groupings, or any other settings.
  3. Click Save Changes from the dropdown menu.
To rename a custom report or change its description:
  1. Open the custom report.
  2. Select Edit Report from the dropdown menu.
  3. Update the name or description.
  4. Click Save.
After making changes to a custom report’s fields, filters, or groupings, the export button is disabled until you save. This prevents exporting stale data that doesn’t match what you see on screen. Save your changes first, then export.

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Undoing Changes

If you have modified a custom report but haven’t saved yet, select Undo Changes from the dropdown menu to revert all unsaved modifications and return to the last saved state.

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Deleting a Custom Report

  1. Open the custom report.
  2. Select Delete from the dropdown menu.
  3. Confirm the deletion.
Deleting a custom report removes the saved configuration only. No underlying business data (orders, transactions, customers, etc.) is affected. Any scheduled reports based on the deleted custom report will stop running.

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Widgets

Widgets are visual chart components that sit above the data table on a custom report. They turn your report data into at-a-glance dashboards — useful for tracking key metrics, comparing categories, and spotting trends without reading through rows of data. Widgets are only available on custom reports, not on default reports. You need the Create widgets permission to add them.

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Widget Types

TypeBest for
Pie/Doughnut chartShowing proportions and shares of a total (e.g. revenue split by item type)
Standard bar chartComparing values across categories (e.g. sales per event)
Stacked bar chartComparing totals with sub-category breakdowns
Line chartShowing trends over time (works well with time intervals)
Horizontal bar chartComparing values when category labels are long
Stacked horizontal bar chartHorizontal bars with sub-category breakdowns

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Creating a Widget

  1. Open a custom report that has a grouping applied. Widgets need grouped data to visualise.
  2. Click Add Widget in the top bar.
  3. Select the widget type (pie, bar, line, etc.).
  4. Set the width — widgets can span 1, 2, or 3 columns in the widget grid. A preview shows how much space the widget will occupy.
  5. Select the fields to display in the chart. The available fields are drawn from the report’s current field list, excluding any fields that match the grouping (since those become the axis labels).
  6. Click Save.
The widget appears above the data table and updates automatically when the report data changes.

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Managing Widgets

  • Reorder — Drag widgets to rearrange them in the grid.
  • Edit — Hover over a widget and click the edit icon to change its type, width, or fields.
  • Delete — Hover over a widget and click the delete icon to remove it.
The widget grid uses a three-column layout. A widget set to width 1 takes up one third of the row, width 2 takes two thirds, and width 3 spans the full row.
Widgets visualise the report’s grouped data. If you remove the grouping from the report, widgets may not display meaningful data. For best results, keep a consistent grouping on reports that have widgets.

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Finding Custom Reports

Custom reports appear alongside default reports on the reports listing page. Use the search bar to filter custom reports by name. Custom reports are listed separately from default reports and can be identified by their custom names. The reports listing is paginated — if you have many custom reports, use the search to find a specific one quickly.