Overview
Split payments allow a single order to be paid using more than one payment method. For example, a customer might pay part of their order with their account balance and the remainder by card, or a box office operator might split a payment across cash and card. This is useful when:- A customer wants to use their account balance towards a purchase but it doesn’t cover the full amount
- A box office sale involves a mix of cash and card
- An order modification creates a balance from the previous payment that needs to be combined with a new payment method
Split payments is a feature that must be enabled for your company. The settings appear in Settings > Payment when available.
How Split Payments Work
When a split payment is used, the order total is divided into two or more portions, each assigned to a different payment method. Every portion specifies:- The payment method (e.g. card, cash, account balance)
- The amount to charge to that method
Supported Payment Methods
The following payment methods can be used in a split:| Method | Notes |
|---|---|
| Online card payment | Via your configured payment gateway. Maximum one online payment per split. |
| External card terminal | For box office in-person card payments |
| Cash | Box office only |
| Bank transfer | Box office only |
| Cheque | Box office only |
| Money order | Box office only |
| Gift card | External/third-party gift cards |
| Local payment | Gateway-specific local methods |
| Mobile money transfer | — |
| Account balance | Customer’s e-wallet balance. Maximum one per split. |
| MOTO | Mail order / telephone order card entry |
Not all methods are available in every context. The available methods depend on your gateway configuration, channel (shop vs box office), and user permissions.
Using Split Payments in Box Office
When processing a box office sale with split payments:- Select Split payment as the payment method
- Add the payment methods you want to use by clicking the available method buttons
- Enter the amount for each split
- Use Split evenly to divide the total equally across all splits, or Set remaining to automatically fill the last split with the outstanding balance
- Click Confirm to process the payment
Metadata for Offline Methods
Some offline payment methods require additional information when used in a split:| Method | Required information |
|---|---|
| Cheque | Cheque number (if required in checkout settings) |
| External card terminal | Card network (if required in checkout settings) |
| Money order | Money order number (if required in checkout settings) |
Automatic Split Generation
In some scenarios, the system automatically generates splits without manual input:| Scenario | What happens |
|---|---|
| Balance on hand | When modifying an order, any balance from the previous payment is automatically applied as a split |
| Resale seller contribution | In resale transactions, the seller’s contribution is applied as a split that offsets part of the buyer’s payment |
| Account balance spending | When automatic balance spending is enabled in the shop, the customer’s balance is applied as a split with the remainder charged to the selected payment method |
When an order modification creates a balance on hand split, the balance amount is fixed and cannot be changed. The remaining amount must be covered by the other payment methods in the split.
Validation Rules
The system enforces several rules when processing split payments:- The total of all split amounts must exactly match the amount due
- Each split amount must be greater than zero
- At least two payment methods must be selected
- A maximum of one online gateway payment method is allowed per split
- A maximum of one account balance payment method is allowed per split
- The account balance split cannot exceed the customer’s available balance
Tax and Fee Allocation
When an order uses split payments, taxes, reseller fees, and processing fees are allocated proportionally across the splits based on each split’s share of the total. This ensures that financial records accurately reflect how much of each fee was collected through each payment method.Refunding Split Payment Orders
Split payment orders can be refunded either proportionally or manually:| Refund mode | How it works |
|---|---|
| Automatic (Proportional) | The refund amount is distributed proportionally across each original payment method based on the ratio of the original payments |
| Manual | You choose how much to refund to each payment method individually |
Deposit transactions within a split payment cannot be refunded. If a split includes a deposit, that portion is excluded from the refund options.
Restrictions
- Rebooking (move dates) is not currently supported for split payment orders
- Split payments cannot be combined with invoice/manual payment methods
- The split payment interface is only available when the feature is enabled for your company