Overview
Payments control how customers pay for orders placed through your ticket shop or box office. The platform supports a range of payment methods — from online card payments through a gateway, to offline methods like cash and bank transfer, to deferred flows where payment is collected after the order is placed. Payment behaviour is shaped by three things:- What the customer owes — whether they’re paying the full amount, a deposit, or a remaining balance
- Which payment methods are available — determined by your gateway configuration and channel settings
- How the payment is processed — through an online gateway, recorded offline, or deferred for later collection
Channels
Payments can work differently depending on where the sale happens:- Ticket Shop
- Box Office
The customer-facing online checkout. Payment methods here are typically gateway-based (card payments, local payment methods). Invoice payments and account balance spending can also be enabled for the shop.The checkout flow adapts dynamically based on basket content — additional steps may appear for data capture, VAT details, gift aid, or charity donations depending on configuration.
Payment Methods
The platform supports a wide range of payment methods, broadly grouped by how they’re processed:| Category | Methods |
|---|---|
| Online gateway | Card payments, MOTO transactions, local payment methods (e.g. OXXO) |
| Offline | Cash, bank transfer, cheque, money order, external card terminal |
| Account balance | Customer account balance (e-wallet), balance carried forward from a previous order |
| Deferred | Payment link, invoice, reserve to pay on-site, pending approval |
| Other | Complimentary, gift card, split payment (multiple methods on one order) |
Payment Company
Every order is processed through a payment company — the company whose payment configuration and gateway credentials are used for the transaction. In most setups, this is simply the company running the event. In parent/child company structures where global transaction settings are enabled, the parent company may handle payment processing on behalf of child companies.Where to Configure Payments
Payment configuration is managed from Settings > Payment in the admin panel. This page is organised into sections:| Section | What it controls |
|---|---|
| Payment gateways | Connect and configure payment processors, set primary gateways per channel, toggle live/test mode |
| Manual payments | Enable invoice payments, set minimum order values, configure payment instructions |
| Deposit payments | Set deposit percentages, minimum order values, and payment deadlines |
| Checkout settings | Payment link expiry, confirmation email toggles, box office payment metadata requirements |
| Balance settings | Account balance spending, top-ups, cashouts, and balance refund controls |