Mobile Wallets

Documentation Index

Fetch the complete documentation index at: https://docs.nuwebgroup.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Mobile wallet designs let you create branded digital passes for your customers’ tickets. Customers can save their tickets directly to Apple Wallet on their iPhone, Samsung Wallet on their Galaxy device, or — for events with secure barcodes — view them as a digital pass in their account. Wallet passes are an alternative to PDF tickets, not a replacement. Both can be available simultaneously, giving customers the choice of how they want to access their tickets. The mobile wallet designer has been updated with a redesigned interface that shows a 1:1 preview of your customer’s digital pass as you configure it. The previous Apple Passes menu under Event Media has been rebranded to Mobile Wallet Designs to reflect support for the new web-based digital passes alongside Apple Wallet. Samsung Wallet is now supported in addition to Apple Wallet. Galaxy phone and Galaxy watch owners can add tickets directly to Samsung Wallet using the same Mobile Wallet Designs you’ve already configured — no separate template is needed. The download options have also been reworked: the Download button has been renamed to Save to device, and customers with multiple eligible options (Apple, Samsung, or PDF) now choose from a list rather than seeing a single fixed button.

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Enabling Mobile Wallet Passes

Mobile wallet downloads are controlled at multiple levels. The setting can be enabled or disabled at each level, and the platform checks them in order until it finds a configured value: To enable mobile wallet passes at the company level:

1. Navigate to Event Media
2. Select the Settings tab
3. Set Enable mobile wallet downloads to enabled
4. Click Save

Events, venues, and individual sale items can override this setting to enable or disable wallet passes independently. For example, you might enable wallet passes company-wide but disable them for a specific event that requires printed tickets.

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What Customers See

When mobile wallet passes are enabled, customers see a Save to device button on their ticket download page. What happens next depends on how many options are available for that order:

• One option — The button performs the action directly (for example, downloading the PDF, or opening the Apple Wallet pass).
• Multiple options — A list opens titled Select from one of the options, letting the customer choose between Apple Wallet, Samsung Wallet, and PDF download as appropriate.

The button label and option list adapt automatically based on what’s enabled for the customer’s order and the device they’re using.

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Apple Wallet on iPhone (iOS / Safari)

Selecting Add to Apple Wallet downloads the pass directly. The customer’s iPhone prompts them to add it to their Wallet app, where it appears alongside boarding passes, loyalty cards, and other passes.

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Samsung Wallet on Galaxy Devices

Customers on a Galaxy phone see Add to Samsung Wallet as an option. Selecting it adds the pass to Samsung Wallet, where it can also be accessed from a paired Galaxy watch. The option description reads: “Save your item to your Samsung Wallet so you can access it on your Galaxy watch or Galaxy phone.” The platform detects Galaxy devices automatically. On other Android devices and desktop browsers, the Samsung Wallet option offers a QR code the customer can scan with a Galaxy phone — the modal title reads Scan code with Samsung phone to add to Samsung Wallet.

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Adding from a Different Device

For customers using a non-iPhone, non-Galaxy device, opening an Apple or Samsung Wallet option presents a QR code. The customer scans the code with the relevant device to add the pass.

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Pass Types and Layouts

Apple Wallet supports several pass layouts. When creating an Apple Pass template, you choose a pass type that determines the overall structure: Some pass types offer variants that change how images and content are arranged:

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Customising a Pass Design

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Creating a Mobile Wallet Design

1. Navigate to Event Media
2. Select the Mobile Wallet Designs tab
3. Click Create
4. Choose the Event Pass template as a starting point
5. Configure the pass type, colours, and images — the designer shows a live preview of how the pass will appear to customers
6. Click Save, enter a name, and confirm

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Colours

Each pass design has three colour settings: Colours are set using colour pickers in the pass configuration form. Automatic background colour: Enable Automatic background colour to have the pass background colour inherited from the ticket type’s tag colour in your seating plan. This is useful for events with colour-coded sections — each ticket type can automatically appear in its assigned colour.

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Images

Depending on the pass type and variant, you can upload different images: Automatic images: Two auto-detection options save you from uploading duplicate images:

• Automatic strip image — Inherits the event’s header image, so each event’s pass automatically uses its page banner
• Automatic thumbnail image — Inherits the event’s card thumbnail image

When auto-detection is enabled, you don’t need to upload separate images for each event — the pass design automatically picks up the event’s existing images.

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Pass Content

The pass content is generated automatically from the order and event data. Depending on the pass layout, the following information appears on the pass:

• Event name — Displayed prominently as the primary field
• Date and time — Event start date and time
• Venue — Venue name
• Seat information — Row, seat, block, or area details (for seated events)
• Customer name — The ticket holder’s name
• QR code — Scannable barcode for entry

The back of the pass can include additional details such as the full venue address.

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Location Awareness

If the venue has coordinates configured, the pass includes location data. When the customer is near the venue, their iPhone can surface the pass automatically on the lock screen — making it easy to find at entry time.

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Assigning Pass Templates

Apple Pass templates follow the same assignment hierarchy as printable templates. The platform resolves which pass design to use by checking:

1. Sale item — Specific sale item override
2. Item type per event — Type-specific override (ticket, product, season ticket, guest list)
3. Event — Event-wide default
4. Venue — Venue default
5. Item type (company) — Company-wide type-specific default
6. Company — Company-wide default
7. System default — Built-in default pass design

Configure defaults in Event Media > Settings under the Apple Pass sections. Override per event or sale item in their respective settings.

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Digital Passes

For events with secure barcodes enabled, the platform provides a digital pass — a web-based ticket view that customers access from their account. This replaces the traditional download page with a pass-style interface showing the rotating QR code, event details, and seat information. When an order contains items with secure barcodes, the Display Barcode link in the customer’s account is replaced with a Display Pass link. Tapping this opens the digital pass view, which presents each ticket as a swipeable card styled according to the assigned mobile wallet design. Digital passes work on any device and browser — they are not limited to Apple devices like wallet passes.

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Secure Barcodes

Unlike PDF downloads, Apple Wallet passes fully support secure barcodes. Because the pass is a live digital document on the customer’s phone, the barcode can refresh dynamically. There is no need to convert to static barcodes when using wallet passes. This makes wallet passes and digital passes the preferred access methods for events using secure barcodes, as they maintain the anti-fraud protection that secure barcodes provide.

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Limitations

• No Google Wallet — Google Wallet is not currently supported. Android users not on a Galaxy device can still scan a QR code to add the pass to Apple Wallet on an iPhone
• No gift vouchers — Gift vouchers cannot be added to Apple Wallet or Samsung Wallet
• Single item per pass — Each ticket generates its own individual pass
• QR code limit — The QR code option (for customers on a different device than the wallet platform) is only available for orders with 20 or fewer items
• Samsung Wallet requires Galaxy — Samsung Wallet passes can only be added on a Galaxy phone or watch. Customers on other Samsung devices fall back to the QR code option

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