Cover Sheets

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Overview

Cover sheets are optional pages that can be included at the beginning of a PDF ticket download. They’re primarily used for postal delivery — providing a printable page with the recipient’s address, order details, and event information that can be placed on top of the printed tickets before mailing. Cover sheets are available exclusively through the box office download interface. When box office staff download tickets for an order, they can optionally select one or more cover sheets to prepend to the PDF.

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When to Use Cover Sheets

Cover sheets are useful when:

• Posting tickets — Include the recipient’s delivery address on a cover page so staff can fold and mail the tickets
• Organising printed orders — Add a cover page that identifies the order and purchaser for easier handling
• Including instructions — Add custom text with entry instructions, parking details, or other information alongside the tickets

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Pre-Built Templates

Three cover sheet templates are available as starting points:

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Creating a Cover Sheet

Cover sheets are created in the same template designer used for printable ticket templates:

1. Navigate to Event Media
2. Select the Cover Sheets tab
3. Click Create
4. Choose a starting template (Cover sheet, Address sheet, or Blank cover)
5. Customise the layout using the template designer
6. Click Save, enter a name, and confirm

Cover sheets use A4 page dimensions (210 × 297 mm) and support all the same design objects as printable templates — text, images, shapes, and QR codes.

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Available Fields

Cover sheet templates support all the same dynamic fields as ticket templates, including:

• Purchaser name and delivery address — Essential for postal delivery
• Order reference and completion date — For identifying the order
• Event name, date, time, and venue — Event details for context
• Organiser information — Company or organiser details
• Data capture question answers — Any responses collected during checkout

See Dynamic fields for the full list of available placeholders.

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Selecting a Cover Sheet at Download

When downloading tickets from the box office, staff can choose to include a cover sheet:

1. Open the order in the box office
2. Select the items to download
3. In the download options, under Select your cover sheet(s), choose from available cover sheets — each displayed as a preview card showing the template’s layout
4. To skip the cover sheet, select No cover sheet
5. Click Download as PDF

The selected cover sheet(s) appear as the first page(s) of the generated PDF, followed by the ticket pages. The cover sheet is populated with the order’s actual data — delivery address, purchaser name, event details, and any other fields included in the template.

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Multiple Cover Sheets

You can select more than one cover sheet for a single download. Each selected cover sheet generates its own page at the beginning of the PDF. This is useful if you need different information on separate pages — for example, an address page for the envelope and an instructions page for the customer.

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