Introduction

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Overview

Access Control Pro is the entry scanning app for live events. Staff use it to validate tickets, admit attendees, manage guest lists, and control access to zones — all from an Android device. The app works offline by downloading ticket data to the device and syncing scan results back to the server when a connection is available. The app supports four scan input methods — camera QR scanning, hardware laser scanners, manual barcode entry, and NFC tag reading.

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Getting Started

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Signing In

Open the app and sign in with the same email and password you use for the admin dashboard. If you forget your password, tap Forgot password? to receive a reset email. The app also supports offline sign-in — if you have previously signed in on the device, you can sign in again without an internet connection using the same credentials.

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First-Time Setup

On first launch, a short welcome walkthrough introduces the app. After completing (or skipping) it, you’re asked whether the device will be used for a cashless event. Answering Yes enables NFC pairing in the app settings automatically. You can change this later in settings.

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The Home Screen

After signing in, the home screen shows two tabs:

• Active events — events that are currently running and ready for scanning. Each event card shows its name, date, venue, and a progress indicator while ticket data downloads to the device.
• Upcoming events — future events that have not been activated yet. You can search by name or filter by date, and activate an event by tapping it and confirming.

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Multi-Event Scanning

When Multi event scanning is enabled in settings and multiple events are active, an All active events option appears at the top of the event list. Selecting it lets you scan tickets from any active event without switching between them — useful when running concurrent events at the same venue.

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Opening an Event

Tap an active event to open it. What you see depends on your permissions and the event’s access mode:

• If you have entry scan permissions, the app opens the full event view with tabs for scanning, event information, attendees, guest lists, and zones.
• If you only have zone scan permissions, the app takes you directly to the zones list (or straight into a zone if the event only has one).

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Navigating an Event

The event screen has tabs along the bottom. Which appear depends on your permissions and the event configuration: The toolbar at the top shows the device battery level and connectivity status, so you can monitor device health at a glance.

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Connectivity and Offline Mode

Access Control Pro works reliably with intermittent or no internet connection. How data flows:

1. When you open an event, the app downloads all ticket data to the device’s local database.
2. Every scan is evaluated locally — there is no round-trip to the server at scan time, so scanning is fast regardless of connection quality.
3. Scan results are stored locally and uploaded to the server in the background every 30 seconds.
4. The ticket list refreshes from the server periodically (every 5 minutes) to pick up new purchases and changes.

If the device loses connectivity, scanning continues uninterrupted. Pending scan results queue locally and upload automatically when the connection returns.

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Company Switching

If your account has access to multiple companies, you can switch between them without logging out:

1. Tap the menu icon on the home screen
2. Tap the company name at the top
3. Select the company you want to switch to

The app reloads the event list for the new company.

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Screen Orientation

The app supports both portrait and landscape orientations on devices with screens large enough (600dp or wider on the shortest edge). Toggle the orientation from the login screen or from within the app settings.

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