Payments

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Overview

After building a basket and tapping Checkout, the payment screen shows the total and the available payment methods. Methods can be used individually or combined through split payments, and each can be toggled in settings.

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Payment Methods

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Paying with Cash

1. Select Cash from the payment method list
2. Enter the cash amount received using the numeric input (the field shows “Enter amount”)
3. The screen calculates and displays either:
   • Change due — when the cash covers the total. The Pay button becomes active.
   • Remaining cost — when the cash is less than the total. The Pay button remains disabled (unless split payments are enabled).
4. Tap Pay to complete the cash payment

If the Cash input and change setting is disabled, cash payments complete immediately without the amount entry step. An Open cash drawer button appears during cash payments if you have the required permission and a Sunmi cash drawer is connected.

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Paying with Card Reader or Tap to Pay

1. Select Card reader or Tap to pay
2. The app creates a payment intent with the server and connects to the Stripe reader
3. The screen shows live status updates from the reader:
   • “Preparing payment” → “Insert card” or “Ready” → “Processing”
4. The customer presents their card (insert, tap, or swipe depending on the reader)
5. On success, the screen shows “Payment Successful!” and the order completes automatically

If the reader is not connected, the screen displays “Terminal is not connected” with an Open terminal settings button to configure the reader.

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Interac Support

For Canadian operations, Interac debit payments can be enabled alongside Stripe Terminal. When enabled, the terminal automatically handles Interac transactions without additional steps from the staff member.

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Paying with Card (Online)

1. Select Card (online)
2. The Stripe payment sheet opens automatically, displaying card entry fields
3. The customer (or staff member) enters card details
4. On success, the screen shows “Payment Successful!”

If the payment is cancelled or fails, the app returns to the payment method selection so you can try again.

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Split Payments

When split payments are enabled, staff can collect payment across multiple methods for a single order. This is useful when a customer wants to pay part in cash and part by card.

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How Split Payments Work

1. Select a payment method and enter an amount that is less than the total
2. The partial payment is recorded and the screen resets to payment method selection
3. The Remaining cost updates to show what’s still owed
4. Select another payment method for the remainder
5. Repeat until the full amount is collected

The Previous payments section tracks each split. When fewer than three splits have been recorded, each one is listed individually showing the method and amount. With three or more, they collapse into a summary row showing the combined total — tap it to expand the full list.

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After Payment

When the final payment is collected, the order is created on the server and a confirmation screen appears showing:

• Payment completed heading
• Confirmation number for the order
• Customer name and email (if provided)
• Total paid amount
• Change amount (for cash payments)

The confirmation screen offers these actions:

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NFC Ticket Pairing

If NFC pairing is enabled in settings and the order contains tickets configured for NFC, the app enters a pairing flow after payment. Each ticket is presented one at a time — tap the customer’s NFC tag to pair it with the ticket. You can skip individual tickets or cancel the entire pairing process. For details on how NFC pairing works, including tag types and credit transfers, see Orders and After the Sale.

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Payment Errors

All error states include a Retry button to attempt the payment again.

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Related Pages