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Overview

Holds are reusable access groups for seating restrictions. You can apply holds to seats (and optionally general admission spaces, depending on feature context) so only permitted users can sell those spaces in operational tools such as box office flows.

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Access And Feature Requirements

RequirementDetails
Seating plan holds featureHolds management is available only when this feature is enabled for the company.
PermissionsYou need hold permissions to view/create/edit holds.
Seating plans prerequisiteHolds are an extension of seating plans and depend on seating-plan availability.
An additional permission, Sell from any seating plan hold, controls broader hold-based selling access.

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Creating A Hold

From Seating plans ā†’ Holds:
  1. Click Add new hold.
  2. Enter a Name.
  3. Set a Colour.
  4. Assign Hold users (admin users for the current company).
  5. Submit.
Validation includes unique hold naming and user validity checks.

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Hold Contexts

Holds support two feature contexts:
ContextBehaviour
Seats onlyHolds can restrict seat-based spaces.
Seats + general admissionsHolds can also be applied to general admission spaces (with hold-level stock controls at event level).

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Managing Existing Holds

The holds index shows operational metadata for each hold:
  • Number of associated users
  • Number of events using the hold
  • Number of seating plans where the hold is applied
You can:
  • Edit hold details
  • Soft delete and restore holds
  • Filter seating plans by hold usage from the seating plans list

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Relationship To Event Operations

This page covers hold setup and administration. Applying holds to event spaces (status changes, GA hold stock, and event-level restrictions) is covered in Seated Events.