Transfers & Sharing

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Overview

After an order is completed, items can be shared with other people in two ways:

• Transfers — Send specific items to a named recipient via email or a shareable link. The recipient claims the items into their own account. This is a one-to-one handoff.
• Distributions — Create a shareable code that multiple people can use to claim items from the order. This is a one-to-many share, useful for group organisers who need to hand out tickets to their team.

Both mechanisms change item ownership — the recipient gets their own copy of the ticket or product, with a new barcode (depending on your settings), while the original item is removed from the sender’s account.

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Transferring Items

Transfers let a customer or staff member send items from an order to another person. The recipient receives a notification and can claim the items into their account.

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How Transfers Work

1. The sender selects items to transfer and provides the recipient’s name and email.
2. The system creates a pending transfer.
3. The recipient receives an email with a message like “It looks like [name] ([email]) has sent you something!” and a link to claim the items.
4. The recipient clicks the link and claims the items into their account.
5. Once claimed, the items appear in the recipient’s account and are removed from the sender’s order view.

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Transfer Methods

There are two ways to send a transfer:

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Starting a Transfer

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Scheduled Transfers

Transfers can be scheduled for a future date using the Don’t share until option. The system holds the transfer and sends the claim notification to the recipient at the specified date and time. This is useful when you want to prepare transfers in advance but don’t want recipients to claim until closer to the event.

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Claiming a Transfer

When a transfer is ready to be claimed:

1. The recipient receives an email with a claim link.
2. They click the link, which takes them to the shop.
3. They sign in (or create an account) and the items are added to their account.

Depending on your settings, claiming a transfer may:

• Generate new barcodes — The original barcodes are invalidated and new ones are issued to the recipient (prevents the sender from using old screenshots)
• Preserve barcodes — The same barcodes carry over to the recipient

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Instant Transfers

When the Instant transfers setting is enabled, transfers are automatically claimed as soon as the order is completed or the items become available. The recipient doesn’t need to manually claim — the items appear in their account immediately. This is useful for scenarios where transfers are set up during checkout (e.g. buying tickets on behalf of someone else) and you want the items delivered to the recipients right away.

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Cancelling a Transfer

A pending transfer (not yet claimed) can be cancelled by the sender:

1. Open the order and find the transferred item.
2. Click Cancel transfer.
3. Confirm the cancellation.

The item returns to the sender’s account. Once a transfer has been claimed, it cannot be cancelled.

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Transfer Corrections

When the Allow transfer corrections setting is enabled, the original purchaser can re-transfer items that have already been claimed — effectively correcting a transfer that was sent to the wrong person. The item is transferred away from the current holder and a new transfer is initiated.

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Transfer Eligibility

Not all items can be transferred. The following restrictions apply:

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Distributing Items

Distributions let a purchaser share items from their order with multiple people using a single shareable code. This is designed for group organisers — for example, a company buying 50 conference tickets and needing each attendee to claim their own.

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How Distributions Work

1. The purchaser creates a distribution, selecting which items to share and how many each person can claim.
2. The system generates a unique code, a direct URL, and a QR code.
3. The purchaser shares these with their group via any channel.
4. Each recipient visits the claim page, enters the code, and claims their items.
5. Claimed items are transferred to the recipient’s account with new barcodes.
6. The distribution automatically disables when all items are fully claimed.

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What Can Be Distributed

Not all order items can be included. Items must meet all of these conditions:

• The item type supports sharing after purchase (tickets and season tickets with sharing enabled)
• The item is not a fee
• The item is not pending transfer to another user
• The item has not already been transferred and claimed by someone else

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Creating a Distribution

1. Open the order in My Account > Orders.
2. Click Distribute items (or Distribute more items if a distribution already exists).
3. For each eligible item type, configure:
   • Total claimable items — How many of this item can be claimed in total
   • Individual claim limit — Maximum number each person can claim
4. Optionally enable Limit each user account to only one claim
5. Save the distribution.

For example, if you distribute 20 tickets with an individual limit of 2, up to 10 people can claim 2 tickets each.

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Sharing a Distribution

Once created, the owner has three ways to share with recipients:

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Claiming Distributed Items

Recipients claim items by:

1. Opening the claim link, or navigating to the claim page and entering the code.
2. Viewing available items and selecting quantities.
3. Logging in or creating an account (required to complete a claim).
4. Submitting the claim.

After claiming, the recipient is redirected to their downloads page to access their tickets. A recipient does not need an existing account — one is created during the claim process if needed.

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Claim Restrictions

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Managing a Distribution

After creating a distribution, you can:

• Toggle active/disabled — When disabled, no new claims are accepted but existing claims are not affected. The owner can re-enable at any time.
• Edit — Adjust limits or add/remove items. Items already claimed cannot be removed, and totals cannot be reduced below the number already claimed.
• View claim status — See how many items have been claimed and how many remain.

Distributions are automatically disabled when all claimable items have been fully claimed.

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When Distributions Are Blocked

• Order not completed — Distributions can only be created for completed orders.
• Order is frozen — If the order is currently frozen (e.g. during an order modification), all distribution operations are blocked until the order is unfrozen.

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Distribution vs Transfer

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Settings

The following settings control transfer and distribution behaviour:

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Related

• Item Transfers (Event Configuration) — Sharing restrictions, compulsory transfers, and named holders
• Core Concepts
• Refunds & Cancellations
• Order Modifications