Overview
Internal questions are data capture questions visible only to staff — they never appear to customers during checkout or on any public-facing page. They are primarily used as event codes: structured data fields attached to events for operational tracking, internal references, or staff-entered metadata. Internal questions are managed separately from standard data capture questions through their own interface at Data Capture > Event codes.Internal questions require the Event codes feature to be enabled for your company.
How Internal Questions Differ
| Aspect | Standard Questions | Internal Questions |
|---|---|---|
| Visible to customers | Yes — shown during checkout and on forms | No — admin only |
| Managed from | Data capture questions library | Event codes tab |
| Can be assigned to | Events, items, tickets, registration, forms | Events, EPOS shops, EPOS products |
| Responses linked to | Customer and order | Source entity only (no user association) |
| Multiple responses | One per customer per field (marketing questions create a new record each time) | One per source entity, updated in place |
Creating an Internal Question
- Navigate to Data Capture > Event codes
- Click Create
- Complete the form:
- Question — The label staff will see when entering data
- Question type — The same types available for standard questions (text, selection, date, etc.)
- Applies to — The assignment type that controls where the question appears
- If the question type supports options, add the available choices
- Click Save
Assignment Types
Internal questions can be assigned to three entity types:| Assignment | Description |
|---|---|
| Event | The question appears on events. This is the most common use case — event codes, internal reference numbers, or operational metadata attached to each event. |
| EPOS Shop | The question appears on EPOS shop configurations. Only available when the EPOS feature is enabled. |
| EPOS Product | The question appears on individual EPOS product items. Only available when the EPOS feature is enabled. |
Entering Responses
Internal question responses are entered directly on the entity they are assigned to. For event-assigned questions, staff view and complete responses from the event’s management area. Each internal question stores a single response per entity. When a value is updated, it replaces the previous answer rather than creating a new record — there is no response history for internal questions.Because internal questions are not linked to a specific user, they represent data about the entity itself (such as an event’s internal tracking code) rather than information collected from a customer.
Managing Internal Questions
The Event codes page lists all internal questions for your company. From here you can:- Create new internal questions
- Edit existing questions (text, type, options)
- Delete questions (soft-deleted, preserving historical responses)
- Restore previously deleted questions using the Show deleted toggle