Payment Methods

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Overview

Box office mode supports a wider range of payment methods than the public shop, including both digital and in-person options. Each payment gateway and method can be individually enabled or disabled for box office use, and gateways can have a separate primary designation for box office versus the public shop.

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Available Payment Methods

The following payment method types can be used in box office:

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Configuring Payment Gateways

Each payment gateway has a separate toggle for box office availability:

1. Navigate to Payment settings
2. For each gateway, toggle Box Office to enable or disable it

The tooltip reads: “Enable in Box Office” Gateways display badges indicating their role:

• Shop primary (globe icon) — the default gateway for online checkout
• Box office primary (cash register icon) — the default gateway for box office checkout

You can set different primary gateways for the shop and box office, allowing you to route in-person payments through a different processor than online payments.

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Terminal and MOTO Requirements

For card terminal and MOTO payments to be available, the payment gateway must have the appropriate credentials configured:

• Card terminal — requires terminal credentials on the gateway
• Card MOTO — requires MOTO credentials on the gateway

If these credentials are not configured, the corresponding payment methods will not appear in box office even if the gateway is enabled.

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Payment Method Ranking

Payment methods in box office are ranked by usage frequency. The system tracks which payment methods staff use most often and surfaces them first, making it faster to select the most common method. Ranking is calculated per company based on the last 3 months of box office transactions. A payment method must have been used at least twice to appear in the ranked list.

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Manual Payment Capture

Several offline payment methods support optional data capture to maintain an audit trail: These settings are configured in the company settings. When enabled, staff must enter the required information before completing the transaction.

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Manual Payments (Invoices)

Invoice payments allow staff to send customers a payment instruction for bank transfer or other manual payment methods. To make invoices available in box office:

1. Navigate to Manual payment settings
2. Enable Enable in Box Office

The help text reads: “Allow invoices to be sent from Box Office, with instructions and account details to make manual payments.”

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Invoice Configuration

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E-wallet and Account Balance

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E-wallet Payments

E-wallet payments are available in box office when:

• A customer is assigned to the order (not purchasing as the box office user)
• The customer’s wallet currency matches the basket currency
• The wallet balance is sufficient for the order total

If the customer’s balance is insufficient, staff see: “The current customer has an insufficient account balance to make this payment ([balance])” — or, if split payments are available: “The current customer has an insufficient account balance to make this payment. If you wish to use the available balance ([balance]) as partial payment please select Split payment.” When signed in as the box office user without a customer assigned, the e-wallet option is disabled with the message: “You are signed in as the box office user — assign a customer to use e-wallet payments.”

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Account Balance Spending

To enable account balance payments in box office:

1. Navigate to Company Settings
2. Enable Allow balance spending in box office

The help text reads: “Enabling this option allows box office users to make payments using customer account balances” A customer must be assigned to the order to use account balance spending.

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Complimentary Orders

The complimentary payment method is always available in box office, even when the order total is zero. This allows staff to process free orders — for example, issuing replacement tickets or processing guest list entries.

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Split Payments

When split payments are enabled, staff can split an order across multiple payment methods. For example, paying part by cash and part by card terminal. The help text reads: “Allows box office users to process orders with more than 1 payment method by splitting the money across multiple transactions.” Split payments must be enabled for box office use. The availability can be configured as Box office only or Shop and box office.

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Deposits

Deposit payment plans can be enabled separately for box office. When configured, staff can offer deposit-based payment options during checkout, allowing customers to pay an initial deposit with the remainder due later. The deposit settings include a separate Enable in box office toggle, allowing different deposit rules for in-person sales versus the public shop.

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